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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Cozy.co should be more popular than Freshdesk. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Landlord here. (Small time, my house is a duplex so I only rent 1 unit). I've rented it to people moving to the area before, though. I do the video tour, and use cozy.co (now owned by apartments.com) to run the background check, upload a lease for tenants to sign digitally, and set up digital payments. I'm not saying what their doing is wrong, but just telling you how I do it. Always listen to your spidey sense.... Source: over 1 year ago
I'm pretty sure cozy.co used to do that automatically, not sure if they still do now they are apartments.com. Source: about 2 years ago
I think I remember cozy.co offering tenants the ability to report payments to the credit agencies. Idk if it is still offered since apartments.com took them over. Source: about 2 years ago
Our job and 60-70% savings every year helped us to buy our primary home 6yr ago, then I got my realtor license to buy rentals or work as a part time realtor. I was not very successful as a part time realtor but used the license to buy our own rentals every year last 4+ years and saved $10-$15k commission towards down payment on each house. Also, I was able to rent and manage (all new properties and no maintenance... Source: over 2 years ago
Odd question but I used cozy.co for years to do my background checks and I like the service because the tenant paid for everything, I just sent a link to their email so there was 0 liability on my part. Cozy has been sold to apartments.com and has stopped providing this service. All other screening services I've found where the applicant pays for the screening HAS to come with a credit check and I dont want this... Source: over 2 years ago
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