Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Cozy Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Cozy mentions (6)

• Aggregate residential bill data in one place?

  CozyCloud ? "Bills, online purchases, phone, electricity, bank statements, health reinbursments, pay slips... Gather all your data stored by third party services without effort!" (Selfhost doc). Source: almost 2 years ago

• Alternatives to nextcloud? Is this abandonware?

  As far as alternatives go there is cozy cloud, which tbh I never tried, but it seems a lot more limited. Source: about 2 years ago

• Is Drive the best GDrive alternative available?

  I use Cozy Drive. It's open source. You can pick a folder in your pc, and it syncs it to the cloud. You can still open in offline. They have 5gb free version, which I use, because I need it only for documents and photos. Android app is good too, and you can automatically sync your photos. Source: over 2 years ago

• I need a Password Manager and don't know what to get.

  However, it really depends on one needs and usage. For example, tags might be a more flexible way to organize the passwords than folders, I agree with that. Searching in Bitwarden is reasonably good, which makes folders or tags a lot less relevant. The limited number of item types is not limited for my use, as I rarely use Bitwarden for anything else than managing passwords. Autofill never bothered me, personally.... Source: over 2 years ago

• What’s a good way of sharing resources at home (local net)

  If you want more of a web-based file sharing solution, you can try out more professionally made open source file sharing services like Syncthing, YouTransfer, or Cozy. The advantage of web-based solutions is that you can use them with your smartphone as well, which is very convenient. Source: about 3 years ago