Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CoinTracker Reviews

1. Ruth

   | Working at Independent Contractor | over 2 years ago
   Mixed emotions on this

   I have been using cointracker in 2021. Suddenly, six days ago, the system stopped posting my transactions. I was on the "free" program, and I intended to buy a program for tax purposes. After this problem. I will go elsewhere. Stopped pisting transaction with no indicated reason

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

CoinTracker mentions (116)

• Inter-wallet transfers showing up as Trades

  Thanks, but the AI is useless and when I get customer support they just ignore me or send a link to some page. This has been my experience with cointracker.io I already started to move everything to Koinly. Thanks though... Source: about 1 year ago

• never ever dealt with a company like gemini before . TAXES are a mess because of them

  Have you tried cointracker.io or koinly.io? I don't know if they support Gemini. Crypto exchanges are weird with tax forms, doesn't make sense to me either but I think most of them only provide 1099misc. I'm probably not going to file anything crypto related with the IRS until crypto is actually regulated and exchanges create proper documentation. Source: about 1 year ago

• Website or user list was hacked.

  That email was only used for cointracker.io no where in the history of the internet has that email been used anywhere else. If they got that email, they got others. Source: over 1 year ago

• Daily General Discussion - January 20, 2023

  Cointracker.io for one but this feature is part of their paid subscription. Source: over 1 year ago

• What does Coinbase want from me?

  If everything was legit you can use cointracker.io or koinly to gather all your transactions and provide them. Source: over 1 year ago