Chatwee is a live chat app which targets online communities and virtual events. It has been proven to be useful for mental health support, team communication, live trading, church services, live video streaming, education, and more purposes related to communication among large numbers of participants. Chatwee allows its users to communicate via public, group, and private conversations. The app is easy to install and offers a set of powerful moderation tools along with extensive customization options.
Aside from the free version and a free trial, Chatwee is available with monthly, long-term, and pay per use plans (more details here: https://chatwee.com/pricing). If you'd like to request a custom-made enterprise solution, including up to 3,000 simultaneous users and features on demand, please contact us to discuss it individually - https://chatwee.com/contact.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than chatwee. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
One interesting thing I saw was a selfie wall for participants. On another note, lots of engagement can come via a chat room widget like ours, which has indeed been used during many virtual events. Source: about 2 years ago
We know our basic segments using our group chat web app but overall the people on the other end are so diverse that targetting them with any kind of promo is very tough. Source: over 2 years ago
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