Freshdesk VS Better Uptime

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Better Uptime Reviews

1. Veronika Davies    

   over 3 years ago
   Amazing Pingdom alternative!

   User friendly uptime monitoring tool with loads of easy to set up integrations. Definitely recommend!

   👍 Pros:    Easy to use|Slack and teams notification|Reliable
2. Hannah Lewis    

   almost 4 years ago
   Great website monitoring service

   I like Better Uptime because it's very reliable and quickly responds to any downtime on my site.

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Better Uptime mentions (5)

• Uptime Monitoring

  I use https://betteruptime.com/ for all of my websites with various checks. You can do keyword checks, status error codes and get push notifications + phone calls if it is down for x number of time. Source: about 1 year ago

• Is there any way to get SMS notifications when Internet at our office goes off?

  For what you are needing, I would try BetterUptime. Source: over 2 years ago

• Plex Server Availability Status Page

  I am using https://betteruptime.com/ if it matters. Source: over 2 years ago

• AI devops squad to the rescue: How to use voice AI to make your site reliability engineering more efficient

  // external functions are called from your Dasha conversation in the body of main.dsl file // external functions can be used for calculations, data storage, in this case, to // call external services with HTTPS requests. You can call an external function from DSL // in your node.js file and have it do literally anything you can do with Node.js. // External function. Acknowledge an incident in... - Source: dev.to / over 2 years ago

• A Tour of Website Monitoring Tools

  Better Uptime, one of the newer alternatives, combines incident management and monitoring in one tool. - Source: dev.to / almost 3 years ago