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FormsDeck VS Zendesk

Compare FormsDeck VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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FormsDeck logo FormsDeck

Build forms without code and get orders, registrations, bookings, and feedback from the customer's WhatsApp number.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • FormsDeck
    Image date //
    2024-02-27
  • Zendesk Landing page
    Landing page //
    2024-05-06

FormsDeck features and specs

No features have been listed yet.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

FormsDeck videos

No FormsDeck videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to FormsDeck and Zendesk)

FormsDeck

Zendesk

Marketing
100 100%
Marketing
0% 0
Customer Support
1 1%
Customer Support
99% 99
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing FormsDeck and Zendesk.

Which are the primary technologies used for building your product?

FormsDeck's answer

Next, Vue, Java, Go

Who are some of the biggest customers of your product?

FormsDeck's answer

  • Hyphen
  • PassMe
  • AlphaForce

What makes your product unique?

FormsDeck's answer

FormsDeck is a one of a kind of product that takes the data from the contact form and sends the collected information to your WhatsApp number. And the best thing is that you get all this information in a single message from the customer's WhatsApp number.

Why should a person choose your product over its competitors?

FormsDeck's answer

  • Build a beautiful form using our drag-and-drop builder
  • Add the form as a floating widget on your website
  • Embed the form anywhere on a web page
  • Share form using link or QR code

How would you describe your primary audience?

FormsDeck's answer

  • If your customer conversations happen on WhatsApp, then FormsDeck is the perfect solution for you!
  • If you are looking for a floating chat widget to redirect users to WhatsApp from your website.
  • If you want to embed a smart web form in your Contact Us page and send all the collected data to your WhatsApp business number
  • If you want as much data about the customer before you begin to chat with them on WhatsApp.

What's the story behind your product?

FormsDeck's answer

We connected with customers on WhatsApp, which led to us having to answer repetitive questions from every customer. To address this, we built formsdeck.com to reduce these repetitive queries and started engaging in more meaningful conversations with them.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare FormsDeck and Zendesk

FormsDeck Reviews

We have no reviews of FormsDeck yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FormsDeck mentions (0)

We have not tracked any mentions of FormsDeck yet. Tracking of FormsDeck recommendations started around Feb 2024.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
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What are some alternatives?

When comparing FormsDeck and Zendesk, you can also consider the following products

Tally.so - The simplest way to create forms, for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Forms - Simple web forms from Google.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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