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FluentPro Backup VS Zendesk

Compare FluentPro Backup VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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FluentPro Backup logo FluentPro Backup

Automated project backup and restore solution for Microsoft Dataverse and project management platforms like Microsoft Project for the Web, New Planner, Monday.com, Asana, Trello, Office 365 Planner, Smartsheet, and Dynamics 365 Project Operations.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • FluentPro Backup Landing page
    Landing page //
    2023-08-29

FluentPro Backup is a cloud-based platform protecting Microsoft Dataverse and project management systems like Microsoft Project for the Web, New Planner Premium, Monday.com, Asana, Trello, Office 365 Planner, Smartsheet, and Dynamics 365 Project Operations. It helps organizations automatically create continuous backups of projects with related tasks, resources, and groups. In case of data loss or corruption, you can easily restore information from a point-in-time version.

Using FluentPro Backup, organizations can get much value:

  • FluentPro Backup eliminates risks related to data loss.
  • Reduces costs and emergencies.
  • Provides automated continuous backup.
  • Restore the point-in-time project version.
  • Full data security.
  • Zendesk Landing page
    Landing page //
    2024-05-06

FluentPro Backup features and specs

  • Backups
  • Restore
  • Restore backups

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

FluentPro Backup videos

+ Add

Cloud backup and restore for project management | Overview

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to FluentPro Backup and Zendesk)

FluentPro Backup

Zendesk

Backup And Disaster Recovery
100 100%
Backup And Disaster Recovery
0% 0
Customer Support
0 0%
Customer Support
100% 100
Backup & Restore
100 100%
Backup & Restore
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing FluentPro Backup and Zendesk.

What makes your product unique?

FluentPro Backup's answer

FluentPro Backup stands out as a unique solution for project data backup and recovery due to several distinguishing features and characteristics:

  • Cloud-Based Solution: Operating on the Microsoft Azure platform, FluentPro Backup leverages the power of cloud computing to provide scalable and reliable backup services.
  • Multiple Backup Options: FluentPro Backup offers various backup methods, including scheduled, on-demand, and continuous automated backups.
  • Granular Backup Control: The ability to perform complete or partial backups is a unique advantage. Organizations can choose to back up specific tasks, groups, projects, or resources.
  • Automated Restore: The automatic restore of point-in-time backup type ensures that organizations have immediate access to multiple restore versions.
  • Data Recovery Capability: FluentPro Backup allows the repair of damaged data by restoring it from a previously created backup copy. This capability is crucial for recovering from data corruption or accidental changes.

Why should a person choose your product over its competitors?

FluentPro Backup's answer

Choosing FluentPro Backup over its competitors can offer several advantages and benefits that make it a compelling solution for project data backup and recovery:

  • Fully automated: FluentPro Backup backs up and restores your project data automatically without any manual intervention.
  • Continuous backup: The solution runs backup continuously. You just need to choose the frequency when the system looks for any data changes and saves backup versions.
  • Flexible restore: FluentPro Backup enables the restore of the specific point-in-time project version.
  • Reliable security: Running on cloud-based Microsoft Azure, the solution provides robust data protection.
  • Risk Mitigation and Compliance: By preventing data loss and corruption, FluentPro Backup helps mitigate risks associated with project management data, ensuring compliance with data protection regulations and industry standards.
  • Efficiency and Time Savings: Automated backup and restore processes save time and reduce the need for manual intervention, allowing IT teams to allocate resources to other critical tasks.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare FluentPro Backup and Zendesk

FluentPro Backup Reviews

We have no reviews of FluentPro Backup yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than FluentPro Backup. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FluentPro Backup mentions (1)

  • Cloud backup and restore for project management
    FluentPro Backup is a reliable cloud-based backup and recovery solution that can address these concerns. It offers automated continuous backup and restoration in a few clicks for a range of project management systems, including:. Source: almost 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing FluentPro Backup and Zendesk, you can also consider the following products

Rewind - Rewind Backups is a top-rated cloud-to-cloud backup solution for SaaS applications. Back up, restore, and copy the critical information stored in your SaaS applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BackupLABS - Cloud app providers do NOT offer a robust backup solution for your data held within their systems.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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