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Fluent Support VS FreeScout

Compare Fluent Support VS FreeScout and see what are their differences

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Fluent Support logo Fluent Support

Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.

FreeScout logo FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
  • Fluent Support Landing page
    Landing page //
    2023-09-12

With Fluent Support, you can get complete support solutions, including a shared inbox and internal notes for team collaboration, detailed reports with charts, analytics, advanced search, powerful sorting and filtering. Quickly reply to tickets with our fast-loading dashboard. Take advantage of all the integrations and professional features for a cheap price!

  • FreeScout Landing page
    Landing page //
    2022-01-21

Fluent Support

Website
fluentsupport.com
Pricing URL
Official Fluent Support Pricing
$ Details
freemium $129.0 / Annually (1 Domain License, 1 year plugin update, 1 year priority support)
Platforms
Wordpress
Release Date
2021 November
Edit details

FreeScout

Website
freescout.net
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

Fluent Support features and specs

  • Automatic Agent Assignment
  • Saved Replies
  • Collision Detection
  • Tagging
  • Admin Dashboard
  • Response Delay Tracking
  • Bulk Actions
  • Custom Management
  • File sharing
  • Custom email notifications
  • Team performance
  • Individual reports
  • Agent Management
  • Custom priorities
  • Agent Dashboard
  • Internal Notes
  • Mobile Responsive
  • Short Codes
  • Unlimited Users
  • Unlimited Tickets
  • Integrations
    20+
  • Premium Support

FreeScout features and specs

  • Open Source
    FreeScout is open source, which allows users to inspect the code, contribute to its development, and customize it according to their needs.
  • Cost-Effective
    Since FreeScout is a free software solution, it can significantly reduce the costs associated with customer support management, especially for startups and small businesses.
  • Self-Hosted
    Users can host FreeScout on their own servers, giving them complete control over their data and privacy, which is ideal for organizations with strict data governance policies.
  • Modular and Extensible
    FreeScout offers a variety of modules and integrations, allowing businesses to extend its functionality based on their specific requirements.
  • Easy to Use
    The platform has a straightforward and user-friendly interface, making it easy for support teams to adopt and utilize effectively.

Possible disadvantages of FreeScout

  • Limited Official Support
    As an open-source project, official customer support might be limited, and users often rely on community forums and documentation for assistance.
  • Hosting Required
    Being self-hosted means that the user needs to set up and maintain their own server infrastructure, which may require technical expertise and resources.
  • Potential for Complexity
    While modular, setting up and configuring FreeScout with custom modules and integrations can become complex and time-consuming for those without sufficient technical knowledge.
  • Performance Depends on Hosting
    The performance of FreeScout is dependent on the quality of the hosting environment, which means users need to ensure their server meets the necessary requirements for optimal operation.

Fluent Support videos

+ Add

What's inside Fluent Support 1.5.5 | The Ultimate Support Ticket Management Plugin for WordPress

More videos:

  • Tutorial - Why Connect CRM to your Support Ticketing system | Fluent CRM & Fluent Support
  • Tutorial - Create Custom Tags Using Automation for Easy Ticket Filtering | Fluent Support
  • Review - A Help Desk For WordPress… In WordPress (Fluent Support Review)
  • Review - Fluent Support 1.7.4: The Best Helpdesk Plugin Gets Even Better!
  • Review - Fluent Support Review

FreeScout videos

No FreeScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Fluent Support and FreeScout)

Fluent Support

FreeScout

Customer Support
16 16%
Customer Support
84% 84
Help Desk
0 0%
Help Desk
100% 100
AI
100 100%
AI
0% 0
WordPress Plugins
100 100%
WordPress Plugins
0% 0

User comments

Share your experience with using Fluent Support and FreeScout. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, FreeScout seems to be a lot more popular than Fluent Support. While we know about 13 links to FreeScout, we've tracked only 1 mention of Fluent Support. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fluent Support mentions (1)

  • "Fluent Support" team won the "Best Marketing Team - 2022" award! 🥳
    So proud of the team we built - 🦾We saw lots of ups & down in year one for sure. But the team managed to scale http://fluentsupport.com traffic from 2k to 7k+ in one year! 🔥. Source: over 2 years ago

FreeScout mentions (13)

  • Show HN: Libredesk – open-source customer support desk. Single binary app
    Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/. They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable. I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained. - Source: Hacker News / 7 months ago
  • Yet another hepdesk ticket post...
    I think FreeScout is going to be something to consider. Source: over 2 years ago
  • IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
    FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. Troubleshootmertr recommends it "for ticketing.". Source: over 2 years ago
  • Best IT ticketing management system out there
    I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain). Source: over 2 years ago
  • Self-hosting Standard Notes on a Synology NAS for end-to-end encrypted notes and files
    For a good open source/self hosted software project, please see https://freescout.net/. Source: over 2 years ago
View more

What are some alternatives?

When comparing Fluent Support and FreeScout, you can also consider the following products

Awesome Support - Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

osTicket - osTicket is a widely-used open source support ticket system.

Hive Support - Chatbot, customer support, AI training, WordPress plugin, live chat

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sparkly - Helps build social connections between coworkers on Slack.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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