Software Alternatives, Accelerators & Startups

osTicket VS Fluent Support

Compare osTicket VS Fluent Support and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Fluent Support logo Fluent Support

Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.
  • osTicket Landing page
    Landing page //
    2023-04-21

  • Fluent Support Landing page
    Landing page //
    2023-09-12

With Fluent Support, you can get complete support solutions, including a shared inbox and internal notes for team collaboration, detailed reports with charts, analytics, advanced search, powerful sorting and filtering. Quickly reply to tickets with our fast-loading dashboard. Take advantage of all the integrations and professional features for a cheap price!

osTicket

Pricing URL
-
$ Details
Platforms
-
Release Date
-

Fluent Support

$ Details
freemium $129.0 / Annually (1 Domain License, 1 year plugin update, 1 year priority support)
Platforms
Wordpress
Release Date
2021 November

osTicket features and specs

No features have been listed yet.

Fluent Support features and specs

  • Automatic Agent Assignment: Yes
  • Saved Replies: Yes
  • Collision Detection: Yes
  • Tagging: Yes
  • Admin Dashboard: Yes
  • Response Delay Tracking: Yes
  • Bulk Actions: Yes
  • Custom Management: Yes
  • File sharing: Yes
  • Custom email notifications: Yes
  • Team performance: Yes
  • Individual reports: Yes
  • Agent Management: Yes
  • Custom priorities: Yes
  • Agent Dashboard: Yes
  • Internal Notes: Yes
  • Mobile Responsive: Yes
  • Short Codes: Yes
  • Unlimited Users: Yes
  • Unlimited Tickets: Yes
  • Integrations: 20+
  • Premium Support: Yes

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Fluent Support videos

What's inside Fluent Support 1.5.5 | The Ultimate Support Ticket Management Plugin for WordPress

More videos:

  • Tutorial - Why Connect CRM to your Support Ticketing system | Fluent CRM & Fluent Support
  • Tutorial - Create Custom Tags Using Automation for Easy Ticket Filtering | Fluent Support

Category Popularity

0-100% (relative to osTicket and Fluent Support)
Customer Support
98 98%
2% 2
Wordpress Plugins
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Service
97 97%
3% 3

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Fluent Support

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Fluent Support Reviews

We have no reviews of Fluent Support yet.
Be the first one to post

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Fluent Support. While we know about 38 links to osTicket, we've tracked only 1 mention of Fluent Support. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Fluent Support mentions (1)

  • "Fluent Support" team won the "Best Marketing Team - 2022" award! 🥳
    So proud of the team we built - 🦾We saw lots of ups & down in year one for sure. But the team managed to scale http://fluentsupport.com traffic from 2k to 7k+ in one year! 🔥. Source: over 1 year ago

What are some alternatives?

When comparing osTicket and Fluent Support, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Awesome Support - Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!