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Awesome Support VS FreeScout

Compare Awesome Support VS FreeScout and see what are their differences

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Awesome Support logo Awesome Support

Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

FreeScout logo FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...
  • Awesome Support Landing page
    Landing page //
    2019-09-11
  • FreeScout Landing page
    Landing page //
    2022-01-21

Awesome Support features and specs

No features have been listed yet.

FreeScout features and specs

  • Open Source
    FreeScout is open source, which allows users to inspect the code, contribute to its development, and customize it according to their needs.
  • Cost-Effective
    Since FreeScout is a free software solution, it can significantly reduce the costs associated with customer support management, especially for startups and small businesses.
  • Self-Hosted
    Users can host FreeScout on their own servers, giving them complete control over their data and privacy, which is ideal for organizations with strict data governance policies.
  • Modular and Extensible
    FreeScout offers a variety of modules and integrations, allowing businesses to extend its functionality based on their specific requirements.
  • Easy to Use
    The platform has a straightforward and user-friendly interface, making it easy for support teams to adopt and utilize effectively.

Possible disadvantages of FreeScout

  • Limited Official Support
    As an open-source project, official customer support might be limited, and users often rely on community forums and documentation for assistance.
  • Hosting Required
    Being self-hosted means that the user needs to set up and maintain their own server infrastructure, which may require technical expertise and resources.
  • Potential for Complexity
    While modular, setting up and configuring FreeScout with custom modules and integrations can become complex and time-consuming for those without sufficient technical knowledge.
  • Performance Depends on Hosting
    The performance of FreeScout is dependent on the quality of the hosting environment, which means users need to ensure their server meets the necessary requirements for optimal operation.

Awesome Support videos

+ Add

Awesome Support - A Feature Packed Help Desk WordPress Plugin

FreeScout videos

No FreeScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Awesome Support and FreeScout)

Awesome Support

FreeScout

Customer Support
19 19%
Customer Support
81% 81
Help Desk
13 13%
Help Desk
87% 87
Help Desk And Ticketing
59 59%
Help Desk And Ticketing
41% 41
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using Awesome Support and FreeScout. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, FreeScout should be more popular than Awesome Support. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Awesome Support mentions (2)

FreeScout mentions (13)

  • Show HN: Libredesk – open-source customer support desk. Single binary app
    Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/. They have cheap, one-time purchase plugins. Happy to pay a bit to keep the project sustainable. I'd love to see an open-source Trello alternative that as well. There are a few out there, but nothing that seems actively maintained. - Source: Hacker News / 7 months ago
  • Yet another hepdesk ticket post...
    I think FreeScout is going to be something to consider. Source: over 2 years ago
  • IT Pro Tuesday #251 - Git UI, Fiber Training, Infosec News & More
    FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. Troubleshootmertr recommends it "for ticketing.". Source: over 2 years ago
  • Best IT ticketing management system out there
    I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain). Source: over 2 years ago
  • Self-hosting Standard Notes on a Synology NAS for end-to-end encrypted notes and files
    For a good open source/self hosted software project, please see https://freescout.net/. Source: over 2 years ago
View more

What are some alternatives?

When comparing Awesome Support and FreeScout, you can also consider the following products

Fluent Support - Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.

osTicket - osTicket is a widely-used open source support ticket system.

Hive Support - Chatbot, customer support, AI training, WordPress plugin, live chat

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

S1 Gateway - S1 is a Customer Service Software that allows you to provide great customer support integrating...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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