Float
ResourceGuru
When I Work
Ganttic
MIDAS
Deputy
Sling
Shiftee
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Float is the world's leading resource management software for agencies, studios, and firms. Since 2012, Float has been helping the world’s best teams including RGA, VICE, Deloitte, and Buzzfeed schedule and deliver over 5.5million tasks, in more than 150 countries.
With an easy to use, intuitive interface, drag and drop features, and powerful editing tools, Float makes planning your projects and scheduling your team's time visual and simple. Search your schedule for practically anything and track your team's utilization with powerful reporting tools. Forecast your budget spend and plan ahead based on your team's real capacity and resources.
Integrate your schedule with Slack, Google Calendar and 1,000+ of your apps via Zapier. Access and update your Float schedule from anywhere with apps for iOS and Android.
By providing a single view of your real resource capacity and a shared calendar of who's working on what, Float makes team scheduling across multiple projects faster, easier and more efficient.
Float FreshdeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Float. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You wouldn't want something like NetSuite just for time entry. Try float.com, one of my clients uses this and it seems to be work and is simple. Source: about 2 years ago
Schedule more than one task to a team member per day i.e. Hours per task per day - float.com and avasa.com allows this. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
ResourceGuru - The fast, simple way to schedule people, equipment, and other resources online.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Ganttic - Ganttic is a flexible resource management platform for scheduling teams, equipment, vehicles and multiple projects simultaneously. Save time, eliminate double bookings, and increase efficiency.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.