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Five9 VS BuildMyShift

Compare Five9 VS BuildMyShift and see what are their differences

Five9

Five9 provides cloud-based call center software for sales, marketing and support.

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
BuildMyShift

Free call-center staffing calculator and schedule builder

Rating
0 reviews
Pricing
Freemium Free trial $19.99 / Monthly (Pro)
Promote on VibeVoted
Alternatives Is it good?
GuardChek
Security guard management software with iPhone and Android guard apps and flat, published monthly prices. sponsored

Which is more popular?

Based on our record, Five9 seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
1 vs 0
Communication popularity
100% vs 0%
alternatives listed
240+ vs 5

Base details

Website, pricing, platforms and company facts side by side.

Five9
BuildMyShift
Website five9.com buildmyshift.com
Pricing
Official pricing
Freemium Free trial $19.99 / Monthly (Pro) Official pricing
Platforms —
Web
Company Startup from the United States —
Listed in
Communication Enterprise Communication Customer Support Call Center Software +1
Workforce Management Call Center Software Scheduling Employee Scheduling Staffing Solution +2

About Five9 and BuildMyShift

In their own words, as submitted to SaaSHub.

Five9
BuildMyShift

No description of Five9 yet.

BuildMyShift is built for workforce managers and supervisors who staff a call center and don't have an expensive WFM suite. It uses Erlang C to work out how many agents you need for each half hour at your service level. It turns that into a weekly schedule, optimizes the roster, and shows...

Read more about BuildMyShift

Features and specs

What each product offers, as listed by its team.

Five9 5 features
BuildMyShift 0 features
  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

Five9
BuildMyShift

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

No analysis of BuildMyShift yet.

Videos

Walkthroughs and reviews on video.

Five9 3 videos + Add
BuildMyShift 0 videos + Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos

  • - Outbound Five9 Overview
  • - Why Five9

No BuildMyShift videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Five9
BuildMyShift
100% 100%
Communication
0% 0%
95% 95%
Call Center Software
5% 5%
0% 0%
Employee Scheduling
100% 100%
100% 100%
Enterprise Communication
0% 0%

User comments

Share your experience with using Five9 and BuildMyShift. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Five9 no reviews yet
BuildMyShift no reviews yet

View more

We have no reviews of BuildMyShift yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Five9 1 mention
BuildMyShift 0 mentions
  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com,... Source: over 4 years ago

Tracking BuildMyShift since Nov 2026.

Alternatives to Five9 and BuildMyShift

When comparing Five9 and BuildMyShift, you can also consider the following products.

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