FinOps Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

FinOps mentions (9)

• Understanding Cloud Governance Platforms and their Importance in FinOps

  Cloud Governance Platforms are a crucial element in any FinOps strategy, enabling organizations to achieve better visibility, control, and compliance over their cloud infrastructure. In this article, we explore the key features and benefits of Cloud Governance Platforms, as well as how they fit into the broader context of FinOps. We also discuss some of the top providers of Cloud Governance Platforms in the market... Source: about 1 year ago

• Cloud Governance: A Top Priority for Enterprises

  Cloud governance platform is a suite of integrated software tools. It enables enterprises to manage hybrid and multicloud services and resources. It helps companies adopt rules, policies and procedures that govern their use of the cloud. A company that implements a cloud governance platform can scale its IT capabilities cost effectively as its business grows, while retaining control over its critical assets... Source: about 1 year ago

• Affordable Tools For Optimizing Your Cloud

  Cloud cost optimization tools automatically provide instance sizing recommendations, helping you to avoid hours of manual calculations. Cloud engineer tools bring automatic sizing recommendations for cloud instances and bundling operations, allowing your team to save time and resources, reducing pay-per-hour fees. Source: over 1 year ago

• Cloud Governance For Enterprises: The Right Way

  Cloud governance is the process of ensuring that an enterprise's cloud business is in line with its cloud computing strategy. It provides a framework for how strategic and operational decisions are made, and ensures accountability for latency and uptime in the cloud. As such it is an important part of the total lifecycle management of cloud-enabled business solutions. Source: over 1 year ago

• Cloud Governance Tool Cloudability Expands To Help Enterprises

  Cloud governance is the process of making sure that your IT infrastructure can operate in any combination of clouds and on-premises environments.Multi-cloud governance platforms help you find patterns in all kinds of different environments, making it easy for teams to focus on delivering value rather than dealing with infrastructure management. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago