Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
ThriveDesk
Studio1
Intercom
FinOps
recordit.co
Greenshot
LightShot
HYFY
At ThriveDesk, we believe there is always a better way to manage customer success.
ThriveDesk is simple, affordable help desk solution for small businesses managing customer support.
ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.
A single app for both live chat and email with a personal touch will make sure the right people are talking to the right person at the appropriate time, saving your team valuable time while boosting customer satisfaction!
Your business will never miss another urgent message from any email address or phone number you're using to reply to clients;
Forget ensuring every single location has someone dedicated full-time for live chatting - we handle it all in one place;
Our support team is here to help you answer even the toughest of questions. Whether it's about our platform or something else entirely, we'll take care of your inquiry in a friendly manner.
Choosing ThriveDesk is choosing to improve the way your team works.
Freshdesk ThriveDeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Studio1 - Automate your screencast videos for customer support.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
FinOps - Transform cloud finance data into actionable insights!
HelpScout - Help Scout is a simple, straightforward way to provide excellent support