Field Force Tracker
Fieldmotion
CrewTracks
EyeOnTask
PestScan
Astea Alliance
Praxedo
Trade-Serve
Freshdesk
Zendesk
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HelpScout
Zoho Desk
Salesforce Service Cloud
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Field Force Tracker is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. It makes it easy for you to eliminate waste, get more done in less time and become more profitable. This enterprise grade supports the largest deployments. Our Web-based, Cloud hosted Field Service Management Software will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. We support features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. Our available programming interface makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company (1-10000+ Users). We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Contact us Today For Free Trial and Demo !!
Field Force Tracker FreshdeskNo features have been listed yet.
Field Force Tracker's answer
Field Force Tracker provides comprehensive features for managing your service and sales teams. It includes dispatch management, service scheduling, Advanced Inventory Management, Assets management, contracts management, preventive maintenance scheduling, invoices and quotes, and much more. Supported by powerful and modern mobile apps, it is one of the best field service software and very reasonably priced. Our rich set of features and ability to support customers, worldwide makes an ideal solution for multiple service industries.
Field Force Tracker's answer
Field Force Tracker provides advanced features for job management, inventory management, custom inspection forms and sales management all rolled in a powerful, easy to use software. There are many industry specific custom modules for multiple industries such as copier, generators, electrical contractors and elevator businesses. The unique set of features with easy to customize as per your needs makes it the best system for any service company.
Field Force Tracker's answer
Field Force Tracker focuses primarily on small to midsize companies (2-2500) employees though software is used many large companies as well. Typical users are HVAC, Elevator Repairs, Electrical Contractors, Plumbing companies, Generator Repairs, Photocopier and many IT, Cable and Telephony companies. Being a more comprehensive software, it has lot many features compared to competitive FSM software.
Field Force Tracker's answer
Field Force Tracker evolved from our Rapid Tracker field employee tracking applications designed in very early phase of mobile applications development around 2006. Since then we have done multiple iteration of software, data structure, featureset and user interface has gone multiple changes. Today, it is a very solid, reliable and very feature rich software offering very wide set of features to customers in all industries.
Field Force Tracker's answer
The software uses a number of cloud based technologies - primarily from Amazon AWS - EC2. RDS, SQS, SNS, ECS, AWS Load Balancer,Cloud Watch,numerous APIs and many more computing technologies. We also interface with other technologies and software has Quickbooks, Mailchimp, SMS and Telephony gateways, etc.
Field Force Tracker's answer
We compete a number of FSM companies and it varies based on segments. Field Force Tracker is deployed in a number of industries such as HVAC/Plumbing, Elevator Businesses, Electrical Contractor, Copier Management, Telecom Businesses, IT Service companies etc. in many countries and time zones. The competitors vary in each sector - for instance in Copier business, we primarily compete with E-Automate, Miracle S/W etc. In other sectors, we compete with all major FSM software.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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