Software Alternatives & Reviews

Field Force Tracker VS Zendesk

Compare Field Force Tracker VS Zendesk and see what are their differences

Field Force Tracker logo Field Force Tracker

Field Force Tracker - Ranked #1 most Affordable Field service management software designed for enterprise organizations service solutions Dispatch Board and Simplify scheduling, billing, estimating & more

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Field Force Tracker Landing page
    Landing page //
    2021-11-06

Field Force Tracker is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. It makes it easy for you to eliminate waste, get more done in less time and become more profitable. This enterprise grade supports the largest deployments. Our Web-based, Cloud hosted Field Service Management Software will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. We support features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. Our available programming interface makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company (1-10000+ Users). We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Contact us Today For Free Trial and Demo !!

  • Zendesk Landing page
    Landing page //
    2022-03-08

Field Force Tracker

$ Details
paid Free Trial $29.99 / Monthly (Depends Number of Users and Features Selecteds.)
Platforms
Android iOS Browser
Release Date
2006 January

Field Force Tracker features and specs

  • Work Orders: Extensive ability to Manage Work orders
  • Dispatch Board: Easy to use dispatch boards
  • Employee Management: Powerful employee management
  • Client Management: Flexible and easy client management
  • Parts Management: very powerful and extensive inventory management
  • Invoices: Customizable Invoices
  • Quotes Management : Custom Quotes integrated with Sales Management tools
  • Analytics and Reporting: Very Powerful reporting capabilities
  • Clean UI: Easy to navigate and use
  • Easy to Set-up and use: Very easy to use
  • Attendance Recording/Monitoring: Powerful Attendance management capabilities
  • Timesheets: Job timesheets for time tracking
  • Contract Lifecycle Management: Manage Service contracts
  • Location Tracking: Powerful Capabilities for Location Tracking
  • Mobile Apps: Apps for iphone and android
  • Inventory Managment: Industry leading Inventory management
  • Invoice management: Integrated payment and customization
  • SMS integration: Integrated sms and push messaging
  • Digital checklists: Checklists for jobs
  • Digital Signature: Customer signature management
  • Automated workflow: Custom work flows
  • Custom forms: Ability to support custom forms
  • Calendar: Powerful Calendar management
  • Dashboards & visualizations: Jobs dashboard for easy navigation
  • Help Documentation: Full Help Docs
  • iOS App: Industry leading Mobile app for iphone
  • Android App: Industry leading mobile app for android
  • Knowledge Management: Keep track of history and hobs
  • Messaging: Employee and client messaging
  • Quotation tool: Powerful Quotation tools for all kinds of quotes
  • Reports: Large number of reports
  • Scheduling: Easy manual or automatic scheduling
  • Sales management: Sales management tools
  • Free Trial: Free trial available

Zendesk features and specs

No features have been listed yet.

Field Force Tracker videos

Field Force Tracker - Field Service Software

More videos:

  • Demo - Field Force Tracker Introductory Video
  • Demo - Field Force Tracker Introduction

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Field Force Tracker and Zendesk)
Field Service Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Work Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Field Force Tracker and Zendesk.

What makes your product unique?

Field Force Tracker's answer

Field Force Tracker provides comprehensive features for managing your service and sales teams. It includes dispatch management, service scheduling, Advanced Inventory Management, Assets management, contracts management, preventive maintenance scheduling, invoices and quotes, and much more. Supported by powerful and modern mobile apps, it is one of the best field service software and very reasonably priced. Our rich set of features and ability to support customers, worldwide makes an ideal solution for multiple service industries.

Why should a person choose your product over its competitors?

Field Force Tracker's answer

Field Force Tracker provides advanced features for job management, inventory management, custom inspection forms and sales management all rolled in a powerful, easy to use software. There are many industry specific custom modules for multiple industries such as copier, generators, electrical contractors and elevator businesses. The unique set of features with easy to customize as per your needs makes it the best system for any service company.

How would you describe your primary audience?

Field Force Tracker's answer

Field Force Tracker focuses primarily on small to midsize companies (2-2500) employees though software is used many large companies as well. Typical users are HVAC, Elevator Repairs, Electrical Contractors, Plumbing companies, Generator Repairs, Photocopier and many IT, Cable and Telephony companies. Being a more comprehensive software, it has lot many features compared to competitive FSM software.

What's the story behind your product?

Field Force Tracker's answer

Field Force Tracker evolved from our Rapid Tracker field employee tracking applications designed in very early phase of mobile applications development around 2006. Since then we have done multiple iteration of software, data structure, featureset and user interface has gone multiple changes. Today, it is a very solid, reliable and very feature rich software offering very wide set of features to customers in all industries.

Which are the primary technologies used for building your product?

Field Force Tracker's answer

The software uses a number of cloud based technologies - primarily from Amazon AWS - EC2. RDS, SQS, SNS, ECS, AWS Load Balancer,Cloud Watch,numerous APIs and many more computing technologies. We also interface with other technologies and software has Quickbooks, Mailchimp, SMS and Telephony gateways, etc.

Who are some of the biggest customers of your product?

Field Force Tracker's answer

We compete a number of FSM companies and it varies based on segments. Field Force Tracker is deployed in a number of industries such as HVAC/Plumbing, Elevator Businesses, Electrical Contractor, Copier Management, Telecom Businesses, IT Service companies etc. in many countries and time zones. The competitors vary in each sector - for instance in Copier business, we primarily compete with E-Automate, Miracle S/W etc. In other sectors, we compete with all major FSM software.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Field Force Tracker and Zendesk

Field Force Tracker Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Field Force Tracker mentions (0)

We have not tracked any mentions of Field Force Tracker yet. Tracking of Field Force Tracker recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Field Force Tracker and Zendesk, you can also consider the following products

Fieldmotion - Fieldmotion provide an intelligent field service management software to help businesses manage their fieldworkers using mobile device technology.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CrewTracks - Field tracking software for construction managers

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

EyeOnTask - EyeOnTask is an all-in-one feature-rich cloud-based mobile workforce management software solution that helps field service companies and workers efficiently manage clients, inventory, jobs, and invoices in a single location.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!