Exodus.io Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Exodus.io mentions (47)

• Why did you remove the Rewards tab?

  Staking is no longer accessible to Exodus customers if you're in the UK due to our commitment to comply with relevant regulatory requirements. However, you can still unstake your assets whenever you choose. If you're located outside the UK and experiencing issues with staking, please write to our 24/7 support team at support[@]exodus.com and we'll get to the bottom of it promptly. Source: 6 months ago

• BSC currently unavailable on exodus

  As you might know, our BSC infrastructure is temporarily out of sync. Due to this, recent BSC incoming transactions might not reflect immediately in your Wallet, and balances may also be incorrect. Your funds are completely safe, though. Please contact support[@]exodus.com if you're having issues with any other functionality, like withdrawing; we'll guide you through a resolution. Source: 6 months ago

• Why are banks afraid of Crypto? Can someone explain it like talking to a 5 years old?

  Exodus wallet exodus.com does not require any ID and does not care what country you are from. If you do not have a hardware wallet you can stake your SOL on exodus wallet and earn 7 percent interest. Source: 6 months ago

• Why can’t I convert all my currency

  Hello there 👋 Thank you for bringing this to our attention. We're here to help! Please write to our 24-hour support team at support[@]exodus.com; we'll swiftly work to identify what could be happening and offer a solution. Source: 6 months ago

• Exodus backdoor?

  I hope this helps ease some of your concerns. You can also use a hardware wallet to beef up your security; we recommend using one when storing significant value. If you have any specific concerns or need assistance, our support team is always here to help at support[@]exodus.com. Source: 6 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago