Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Everything by Voidtools should be more popular than Freshdesk. It has been mentiond 43 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
My go to method, which doesn't work for every game, is to search using the Everything program which is far superior to Windows search. What string of numbers you search for would be, for example, "108600" which is the number associated with Project Zomboid. See below for how I found that number. Source: 7 months ago
If you're on Windows, Everything (voidtools.com) will index and allow you to search all your connected drives at once. Source: 12 months ago
Link. It’s a gamechanger. 1.5 alpha version here is even better. Source: 12 months ago
Visit https://voidtools.com and get “Everything Search”. Source: 12 months ago
If you don't know where profiles.ini is located, go to voidtools.com and download Search Everything. This nifty program will help you speedily locate any file on your system just by typing a few characters of the name. The more characters you type, the more narrow the results. Be mindful of the paths in the search results ... More than one program might use a file named profiles.ini. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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