Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, ERPNext seems to be a lot more popular than Zoho Desk. While we know about 36 links to ERPNext, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
An earlier commenter referenced ERPNext. It's GPLv3-licensed. https://erpnext.com/. - Source: Hacker News / 10 days ago
Unlike Odoo, ERPNext open-source ERP software includes all modules in a free version, making it a fully free ERP solution. - Source: dev.to / 11 months ago
If you want an ERP backend for things like logistics, inventory, etc. that's highly customizable but also has a consistent UI framework, ERPNext could be a good option. It's open source and relatively low-code. Source: 12 months ago
I have to plug for ERPnext. It is a full suite of enterprise resource stuff so it handles CRM and more. What's even better is that it is not crippleware, like SuiteCRM and Sugar. Source: 12 months ago
I know I probably say this ad nauseum but please take a look at ERPnext. It will do this and more. Source: about 1 year ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Odoo - An all-integrated business app suite to unleash your growth potential.
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