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ElasticSearch VS Zoho Desk

Compare ElasticSearch VS Zoho Desk and see what are their differences

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ElasticSearch logo ElasticSearch

Elasticsearch is an open source, distributed, RESTful search engine.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • ElasticSearch Landing page
    Landing page //
    2023-10-10
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

ElasticSearch features and specs

  • Scalability
    ElasticSearch is highly scalable, allowing you to handle large volumes of data and distribute indexing and search tasks across multiple nodes.
  • Real-Time Data
    It provides real-time indexing and searching capabilities, making it suitable for applications that require up-to-the-minute data retrieval and analysis.
  • Full-Text Search
    ElasticSearch is well-known for its powerful full-text search capabilities, enabling complex search queries and supporting a wide range of search options.
  • Complex Query Support
    It offers a rich query language allowing for complex and nested searching with filters, aggregations, and more.
  • Distributed Architecture
    ElasticSearch is designed to be distributed by nature, making it resilient to node failures and allowing data and search requests to be distributed across a cluster.
  • Open Source
    ElasticSearch is open-source, offering flexibility and a large community of developers that contribute to its continuous improvement and support.
  • Analytics
    Besides search, it also supports powerful analytics and visualization tools, especially when integrated with Kibana, its visualization dashboard.
  • Integrations
    ElasticSearch can easily integrate with various data sources and frameworks, enhancing its usability across different applications.

Possible disadvantages of ElasticSearch

  • Complexity
    Operating ElasticSearch can be complex, particularly when dealing with large-scale deployments, requiring specialized knowledge and expertise.
  • Resource Intensive
    ElasticSearch can be resource-intensive, requiring significant amounts of RAM and CPU, which can be costly for large-scale operations.
  • Consistency
    As a distributed system, ElasticSearch can sometimes face consistency issues, especially in scenarios involving partitions or network failures.
  • Security
    Though security features are available, they often require additional configurations and are more robust in the paid versions, which can be a concern for open-source users.
  • Cost
    While the core ElasticSearch software is open-source, scaling and additional features (like security, monitoring, and machine learning) are part of the paid Elastic Stack offerings.
  • Learning Curve
    There is a steep learning curve associated with mastering ElasticSearch and its query DSL (Domain Specific Language), which can be a barrier for new users.
  • Maintenance
    Properly maintaining an ElasticSearch cluster requires ongoing management, monitoring, and tuning to ensure optimal performance.
  • Backup and Restore
    Managing backups and restores can be cumbersome and is not as straightforward as in some other databases or data storage solutions.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

ElasticSearch videos

+ Add

What is Elasticsearch?

More videos:

  • Review - Real world Elasticsearch Compose/Stack File Review
  • Demo - Elastic Search

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to ElasticSearch and Zoho Desk)

ElasticSearch

Zoho Desk

Custom Search Engine
100 100%
Custom Search Engine
0% 0
Customer Support
0 0%
Customer Support
100% 100
Custom Search
100 100%
Custom Search
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using ElasticSearch and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ElasticSearch and Zoho Desk

ElasticSearch Reviews

Log analysis: Elasticsearch vs Apache Doris
Benchmark tests with ES Rally, the official testing tool for Elasticsearch, showed that Apache Doris was around 5 times as fast as Elasticsearch in data writing, 2.3 times as fast in queries, and it consumed only 1/5 of the storage space that Elasticsearch used. On the test dataset of HTTP logs, it achieved a writing speed of 550 MB/s and a compression ratio of 10:1.
Source: doris.apache.org
4 Leading Enterprise Search Software to Look For in 2022
“ We’ve built some big data search and mobile desktop applications that help our customers experience fast natural language search. Some applications require this, where I need to find data, I don’t want to build some complex query, I just need to ask the system “help me search for this information, narrow my results” and I don't want to wait several seconds. We’ve built a...
Source: ascendixtech.com
Top 10 Site Search Software Tools & Plugins for 2022
Elasticsearch is built for human users, which means that it’s equipped to handle mistakes that humans often make such as typos. This helps to improve search relevance and enhance the overall search experience. It offers real-time crawling, which automatically detects changes in content and ensures that search results are fresh and relevant.
Source: influencermarketinghub.com
Best Elasticsearch alternatives for search
However, when it comes to dealing with synonyms (i.e. ‘smart phone’ for ‘Samsung Galaxy’), slang (i.e. ‘kicks’ for ‘Nike Air Jordans’) and context (i.e. ‘car park’ is different to ‘dog park’) – you have to set up a bunch of manual rules/definitions with Elasticsearch and co.
Source: relevance.ai
5 Open-Source Search Engines For your Website
Elasticsearch provides key features like Advanced Full-Text Search Capabilities like Data indexing, Search capabilities including phrases, wildcards, auto suggestions, filters & facets, etc... Elasticsearch can also be used for other use-cases like
Source: vishnuch.tech

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, ElasticSearch seems to be a lot more popular than Zoho Desk. While we know about 17 links to ElasticSearch, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ElasticSearch mentions (17)

  • ElasticSearch from the Azure store or from Elastic.co?
    What surprised me is that on the Azure store, the only option I see is (Pay as you go), whereas on elastic.co there are the standard platinum and enterprise tiers followed by a where to deploy page and a pricing overview. Source: almost 2 years ago
  • Hunspell on elastic.co cloud
    Can anyone help me how to upload custom hunspell stemmer files to elastic cloud (elastic.co)? According to elastic docs it should go under elasticsearch/config/hunspell, but according to cloud docs I should upload it via features/extension tab. So I tried zipping the hunspell folder and uploading it. I also figured out that it should be in the dictionaries folder, but after uploading it still doesn't work. Source: almost 2 years ago
  • Creating a modern, SaaS website.. what am I missing?
    I can't figure out where I have to go to get more or less of a custom, premium website. I should mention that I look up to websites like elastic.co for example, would be very happy with something like that. I could really use some guidance! Source: about 2 years ago
  • Ask HN: Who is hiring? (October 2022)
    Elastic | Multiple software engineering roles | REMOTE (EMEA) | Full-time | https://elastic.co Elastic offers solutions for security and observability that are built on a single, open technology stack that can be deployed anywhere. Elastic Security enables security teams to prevent, detect, and respond to attacks with a solution built atop the speed and reliable of the Elastic stack. The Security External... - Source: Hacker News / over 2 years ago
  • Seeking clarification about which part of ElasticSearch to use for our website
    I have been trying to digest the elastic.co website to try to understand how we can use elastic search, but I've come to a point where I'm not sure which part of elastic, (if any) makes sense for us. In fact I am royally confused. I wonder if anyone here can help clarify? Source: almost 3 years ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing ElasticSearch and Zoho Desk, you can also consider the following products

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache Solr - Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Typesense - Typo tolerant, delightfully simple, open source search 🔍

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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