Educational Resources Information Center VS Freshdesk

Educational Resources Information Center Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Educational Resources Information Center mentions (20)

• Americans Are Skipping Doctor Visits Due to Costs

  I never said doctors were the problem, I said congress was the major cause of the problem by limiting the amount of residency slots based on incorrect predictions. Those for-profit engines do have an effect but they're just playing by the rules established by congress. Not sure where you got conspiratorial or uninformed, here's the study that guided the decision making [1]. I will take sophomoric since I don't... - Source: Hacker News / 5 months ago

• Show HN: Hacker News User Blogroll

  Probably better to sort by karma by default though, otherwise it's alphabetical privilege all over again lol https://eric.ed.gov/?id=EJ905588. - Source: Hacker News / 10 months ago

• Where to search for RRL that are free?

  16.Education Research Information https://eric.ed.gov/. Source: 12 months ago

• The World Is Full of Sleeping Beauties

  I would point to the World Wide Web as an example of this. This book https://eric.ed.gov/?id=ED058713 circa 1970 predicted that you'd be getting your news online in the early 1980s based on the "Delphi method" polling both experts and laymen. The author was famous later for books like The Media Monopoly that took a Marxist perspective but this book takes a McLuhanite perspective but attacks the concept... - Source: Hacker News / 12 months ago

• Help! Library Asst. turned Librarian!

  Rutgers has an excellent School Librarianship program (ranked #2 nationally, though it was #1 when I attended... cough). You can find the course details here: uh... here. You can see if there are topics or concepts in some of the course learning objectives that are relevant to your needs. You might find that your local library can be helpful in connecting you to some of those resources. You may also find ERIC has... Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago