Duplicati Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Duplicati mentions (9)

• What's a good tool to take automatic backups over SFTP?

  I'm trying Duplicati, but looks really buggy and honestly it's not doing its job, understandable from a beta.. Source: over 1 year ago

• What's the Best way to do a full back up of my computer?

  I also use backblaze along with Duplicati which has native support for it. Source: over 1 year ago

• Just got married — advice on how to store all photos and videos long-term?

  If it all fits on a single drive, you can buy 2 external drives then automate the backup/sync jobs using https://duplicati.com/. Source: over 1 year ago

• Can't load the forum (thank goodness for Google cache)

  Https://forum.duplicati.com/ is broken - won't load, yet duplicati.com works fine. Not sure how long this has been down for, certainly the past few days that I've been trying to get to it. Anybody know if anyone is working on bringing it back online? Source: about 2 years ago

• Backup options that allow for deduplication?

  These are the options that I am aware of with deduplication, in alphabetical order, there are almost certainly a bunch of others that I'm unaware of as well. * Borg * Duplicacy * Duplicati * Kopia * restic. Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago