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Dropbox Paper VS Freshdesk

Compare Dropbox Paper VS Freshdesk and see what are their differences

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Dropbox Paper logo Dropbox Paper

A collaborative document-editing service

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Dropbox Paper Landing page
    Landing page //
    2022-11-03
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Dropbox Paper videos

+ Add

Dropbox Paper: Full Review (2019)

More videos:

  • Review - Google Docs vs Dropbox Paper
  • Review - How I Use Dropbox Paper to Run My Business

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Dropbox Paper and Freshdesk)

Dropbox Paper

Freshdesk

Task Management
100 100%
Task Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Dropbox Paper and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dropbox Paper and Freshdesk

Dropbox Paper Reviews

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Typically referred to as Paper, Dropbox Paper is a collaborative document editing software. According to the company, Paper is perfect for collaborating on creative work. With Paper, you can make meeting notes, assign to-dos or tasks, and mention people without leaving the document.
Source: clickup.com
The best encrypted note taking apps
Dropbox Paper: Dropbox Paper is a familiar product to existing Dropbox users. It provides a very simple, minimalist text editor with a basic set of features for planning, distributing tasks, and working together - suggesting a more team-based usage context. Notes, as with all files on Dropbox, are not end-to-end encrypted. For Dropbox users, we recommend reading our blog on...
Source: www.skiff.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
Cloud storage giant Dropbox has its own Slite alternative known as Dropbox Paper. Paper is a collaborative document editor that brings coordination and creation in one place.
Source: remoteverse.com
Best Evernote Alternatives in 2021 for Serious Note Takers
Dropbox Paper is another powerful alternative to Evernote that’s ideal for team collaboration. In addition to allowing you to add and edit notes as a team, Dropbox Paper offers a task management tool that lets you assign to-do lists, add due dates, and mention team members in real time within the document. You can also drop a link to nearly anything in your note — YouTube...
Source: blog.appsumo.com
Top 15 Best Evernote Alternatives You Can Use
Dropbox Paper is for people who work in teams and want to collaborate on notes and projects. All your notes are synced across devices and you can invite anyone with a Dropbox account to work on them. It brings features like comments, annotations, version history, and more, so you always know who is contributing what.
Source: beebom.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dropbox Paper mentions (0)

We have not tracked any mentions of Dropbox Paper yet. Tracking of Dropbox Paper recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Dropbox Paper and Freshdesk, you can also consider the following products

Quip - Quip is the modern productivity suite that simplifies your life and helps your team get work done faster.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Docs - Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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