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Document360 VS unDraw

Compare Document360 VS unDraw and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

unDraw logo unDraw

Open-source illustrations for every project you can imagine and create.
  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding
  • unDraw Landing page
    Landing page //
    2021-09-26

Document360

Website
document360.com
Pricing URL
Official Document360 Pricing
$ Details
paid Free Trial $99.0 / Monthly (2 Team Accounts)
Platforms
Web
Release Date
2018 July
Edit details

unDraw

Website
undraw.co
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Document360 features and specs

  • Search Functionality
    AI powered search
  • category manager
    Can add upto 6 sub categories
  • Version Control
    Can maintain multiple version of the article with time stamp
  • Multilingual capability
    Can localize your Knowledge base in multiple languages
  • Collaboration Tools
    Collaborate with team for discussion and reviews
  • Analytics and Reporting
    Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector
    Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions
    Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

unDraw features and specs

  • Free to Use
    unDraw offers a wide range of illustrations for free, making it accessible for anyone without budget constraints.
  • Customizable Colors
    Users can easily change the color of any illustration to match their brand's color palette.
  • No Attribution Required
    The platform allows users to utilize the illustrations without the need to give credit, which is great for commercial projects.
  • High Quality
    The illustrations are of high quality, professional, and modern, making them suitable for various applications.
  • Broad Range of Topics
    unDraw covers a wide array of categories and topics, making it easier to find relevant illustrations.
  • Ease of Use
    The website interface is user-friendly, allowing for quick searches and easy downloads of illustrations.

Possible disadvantages of unDraw

  • Limited Styles
    Although high-quality, the illustrations have a uniform style, which might not fit every brand's aesthetic.
  • No Custom Illustrations
    Users cannot request custom illustrations directly from the platform, limiting personalized options.
  • Dependence on Updates
    Users rely on the platform to update and add new illustrations periodically, which may not always meet evolving trends or needs.
  • No Source Files
    Illustrations are only available in SVG format, which might be limiting for more advanced design modifications requiring source files.
  • Requires Internet Access
    An active internet connection is required to browse and download illustrations, which may not be convenient for all users.

Analysis of Document360

Overall verdict

  • Yes, Document360 is generally considered a good choice for businesses seeking a comprehensive knowledge management solution. Its ease of use, along with its powerful features, has made it a popular option among small to medium-sized businesses looking to enhance their documentation process.

Why this product is good

  • Document360 is considered a reputable knowledge base software due to its intuitive interface, robust set of features for document management, and excellent customer support. It allows teams to efficiently create, organize, and maintain documentation, making it easier for users to find information quickly. Key features include a powerful text editor, version control, analytics, and collaboration tools.

Recommended for

  • Small to medium-sized businesses
  • Teams needing collaborative documentation tools
  • Companies looking to improve their knowledge management processes
  • Organizations aiming to provide better support and information access to customers

Analysis of unDraw

Overall verdict

  • unDraw is a highly recommended resource for individuals and teams looking for high-quality illustrations. Its combination of ease of use, free licensing, and a wide variety of illustrations makes it a valuable tool for many creatives and developers.

Why this product is good

  • unDraw is a platform that offers a wide range of open-source illustrations that are customizable and can be used in various projects without any attribution or cost. It is praised for its beautiful, modern, and versatile designs that can enhance the visual appeal of websites, applications, and presentations. Additionally, the illustrations are SVG-based, making them easily scalable and editable to fit the needs of any project.

Recommended for

  • Web designers looking to incorporate visually appealing illustrations
  • Developers needing scalable graphics for projects
  • Marketing teams creating visually rich presentations
  • Content creators who want graphics that can be customized to match their brand's style
  • Educators needing visual aids for teaching materials

Document360 videos

+ Add

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story โ€” Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

unDraw videos

+ Add

Adobe XD Landing Page Design Tutorial with unDraw

More videos:

  • Review - UnDraw - Free Illustrations for Designers and Developers

Category Popularity

0-100% (relative to Document360 and unDraw)

Document360

unDraw

Knowledge Management
100 100%
Knowledge Management
0% 0
Design Tools
0 0%
Design Tools
100% 100
Document Management
100 100%
Document Management
0% 0
Illustrations
0 0%
Illustrations
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Document360 and unDraw

Document360 Reviews

  1. Pradeepa Somasundaram
    ยท Product manager at Kovai.co ยท
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    ๐Ÿ Competitors: ProProfs Knowledge Base
    ๐Ÿ‘ Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Sunil
    ยท Head Of Media at Nestle ยท
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy user interface|Organised category|Added security|Publish private or public facing
11 Popular Knowledge Management Tools to Consider in 2025ย 
Document360 is an AI-powered knowledge base platform to help your business create, manage, and publish a knowledge base. These knowledge bases can be internal (for employee use) or external (for customer self-service).
Source: knowmax.ai
Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360โ€™s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

unDraw Reviews

We have no reviews of unDraw yet.
Be the first one to post

Social recommendations and mentions

Based on our record, unDraw should be more popular than Document360. It has been mentiond 71 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Document360 mentions (21)

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unDraw mentions (71)

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What are some alternatives?

When comparing Document360 and unDraw, you can also consider the following products

Confluence - Confluence is content collaboration software that changes how modern teams work

Getillustrations - Bring life to your designs while saving time and effort using this massive library of creative illustrations.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

Iconbuddy - 200K+ open source SVG icons, fully customizable!

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Unsplash - Unsplash is a website with high-quality free HD images. It has a catalog of more than three hundred thousand striking images that are neatly organized with tags. Read more about Unsplash.

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