Software Alternatives, Accelerators & Startups

Document360 VS Kintone

Compare Document360 VS Kintone and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Kintone logo Kintone

Build business apps and supercharge your company's productivity with kintone's all-in-one...
  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding
  • Kintone Landing page
    Landing page //
    2023-05-12

Document360

$ Details
paid Free Trial $99.0 / Monthly (2 Team Accounts)
Platforms
Web
Release Date
2018 July

Document360 features and specs

  • Search Functionality
    AI powered search
  • category manager
    Can add upto 6 sub categories
  • Version Control
    Can maintain multiple version of the article with time stamp
  • Multilingual capability
    Can localize your Knowledge base in multiple languages
  • Collaboration Tools
    Collaborate with team for discussion and reviews
  • Analytics and Reporting
    Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector
    Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions
    Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

Kintone features and specs

  • Customizability
    Kintone allows users to customize their applications without any programming knowledge, offering a highly flexible platform to meet specific business needs.
  • Collaborative Features
    The platform includes robust collaborative tools such as task management, notifications, and real-time updates, making team collaboration more efficient.
  • Scalability
    Kintone is designed to grow with your business, offering scalable solutions that can adjust to increasing data volumes and user counts.
  • Integration Capabilities
    Kintone supports a wide range of integrations with other popular enterprise applications, allowing seamless data exchange and process automation.
  • Mobile Access
    The platform is mobile-friendly, providing users with the ability to access and manage their data anytime and anywhere through a mobile app.
  • Security
    Kintone offers strong security measures including data encryption, user authentication, and access controls to protect sensitive information.

Possible disadvantages of Kintone

  • Pricing
    While offering robust features, Kintone is priced on the higher end compared to some other platforms, making it potentially less accessible for smaller businesses.
  • Complexity for Advanced Features
    For users seeking advanced customizations and functionalities, a steeper learning curve or even programming knowledge may be required.
  • Limited Offline Capabilities
    The platform has limited capabilities when it comes to offline usage, potentially hindering productivity in environments with intermittent internet access.
  • User Interface
    Some users find the user interface to be not as intuitive or modern compared to other cloud-based platforms, which can affect the user experience.
  • Customer Support
    While Kintone offers customer support, some users have reported that response times can be slow and that support quality varies.

Analysis of Document360

Overall verdict

  • Yes, Document360 is generally considered a good choice for businesses seeking a comprehensive knowledge management solution. Its ease of use, along with its powerful features, has made it a popular option among small to medium-sized businesses looking to enhance their documentation process.

Why this product is good

  • Document360 is considered a reputable knowledge base software due to its intuitive interface, robust set of features for document management, and excellent customer support. It allows teams to efficiently create, organize, and maintain documentation, making it easier for users to find information quickly. Key features include a powerful text editor, version control, analytics, and collaboration tools.

Recommended for

  • Small to medium-sized businesses
  • Teams needing collaborative documentation tools
  • Companies looking to improve their knowledge management processes
  • Organizations aiming to provide better support and information access to customers

Document360 videos

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story โ€” Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

Kintone videos

3. Building an App with Kintone

More videos:

  • Review - Setting Up Process Management in a Kintone App
  • Review - 1. Welcome to Kintone

Category Popularity

0-100% (relative to Document360 and Kintone)
Knowledge Management
100 100%
0% 0
Workflow Automation
0 0%
100% 100
Document Management
100 100%
0% 0
BPM Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Document360 and Kintone

Document360 Reviews

  1. Pradeepa Somasundaram
    ยท Product manager at Kovai.co ยท
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    ๐Ÿ Competitors: ProProfs Knowledge Base
    ๐Ÿ‘ Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Sunil
    ยท Head Of Media at Nestle ยท
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

11 Popular Knowledge Management Tools to Consider in 2025ย 
Document360 is an AI-powered knowledge base platform to help your business create, manage, and publish a knowledge base. These knowledge bases can be internal (for employee use) or external (for customer self-service).
Source: knowmax.ai
Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360โ€™s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

Kintone Reviews

10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Kintone stands out with its customizable features. The workflow management software platform allows companies to build, integrate, and use business process applications. A slight downside is that Kintone may require technical expertise to navigate the platform. It allows for integration with other services through APIs, hence improving your workflow process.
Source: www.manifest.ly
11 Business Process Management (BPM) Software for SMBs
Manage your business processes easily with Kintoneโ€™s handy BPM software with powerful automation, and forget about doing everything manually. From mapping your steps and assigning tasks to automating the tedious tasks, Kintone is all set to make your work easier.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Document360 seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Document360 mentions (21)

View more

Kintone mentions (0)

We have not tracked any mentions of Kintone yet. Tracking of Kintone recommendations started around Mar 2021.

What are some alternatives?

When comparing Document360 and Kintone, you can also consider the following products

Confluence - Confluence is content collaboration software that changes how modern teams work

Appian - See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

Scoop Solar - Scoop Solar is a comprehensive mobile business process management tool for growing solar companies.

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

QuickBase - Quickbase provides a no-code operational agility platform that enables organizations to improve operations through real time insights and automation across complex processes and disparate systems. โ€‹โ€‹