Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
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To run locally you need to have Docker installed and running. - Source: dev.to / 4 months ago
To run the application locally, make sure you have Docker installed and running. This is required to run Encore applications with SQL databases. - Source: dev.to / 5 months ago
🥐 Let's try it! Make sure you have Docker installed and running, then run encore run in your terminal and you should see the service start up. - Source: dev.to / 6 months ago
Before running the application, make sure you have synced the project dependencies by running go mod tidy and that you have Docker installed and running. (Docker is required when running Encore applications locally that use SQL databases.). - Source: dev.to / 6 months ago
First, make sure you have Docker installed and running. This is required to run Encore applications with SQL databases. - Source: dev.to / 7 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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