Software Alternatives, Accelerators & Startups

Disbug VS LiveAgent

Compare Disbug VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Disbug logo Disbug

Bug reporting tool that records screen and posts to Jira along with console & network logs

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Disbug Landing page
    Landing page //
    2023-08-25
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Disbug features and specs

  • Visual Feedback
    Disbug allows users to capture screenshots and record videos, making it easier to communicate complex bugs visually. This feature helps in reducing the time required to understand and replicate issues.
  • Comprehensive Bug Reports
    The tool generates detailed bug reports that include browser information, console logs, network logs, and user steps, providing developers with all the necessary information to debug effectively.
  • Integrations
    Disbug offers integrations with popular project management and communication tools such as Jira, Trello, Slack, and GitHub, allowing for seamless workflow integration.
  • Ease of Use
    The user interface is intuitive and user-friendly, making it easy for team members of all technical levels to adopt and use the tool effectively.
  • Collaborative Features
    Teams can collaborate in real-time on bug reports, adding comments, annotations, and updates, which enhances team communication and productivity.

Possible disadvantages of Disbug

  • Cost
    For startups or small teams with limited budgets, the pricing plans might be considered expensive compared to other bug-tracking solutions available in the market.
  • Learning Curve
    Although generally user-friendly, some advanced features may require a learning curve for new users to fully utilize the tool's capabilities.
  • Limited Customization
    Users have reported that there are limited options for customizing report formats and workflows, which could be a constraint for teams with specific needs.
  • Performance
    Some users have experienced performance lags when dealing with extensive logs or high-resolution videos, which can impede the debugging process.
  • Compatibility Issues
    There have been occasional reports of compatibility issues with certain browser extensions or custom setups, restricting the tool's universal applicability.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Disbug videos

Disbug : Bug reporting tool for web development teams

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Disbug and LiveAgent)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Error Tracking
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Disbug and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Disbug and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Disbug and LiveAgent

Disbug Reviews

We have no reviews of Disbug yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Disbug seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Disbug mentions (10)

  • Need help with a QA reporting tool
    I have found this tool disbug.io with a lifetime deal for 89$, does anyone here have experience using this? Would like to know if it’s worth it. Source: over 1 year ago
  • 10 Tips to choose the right web development stack for your team
    Improved productivity - When you have a well-integrated technology stack, you can save time and improve your workflow. This not only allows you to get more work done in a shorter amount of time, but it can also help you stay organized and focused on your tasks. - Source: dev.to / over 2 years ago
  • Agile- Everything you need to know
    Improve your development cycle with the perfect tool for free! - Source: dev.to / almost 3 years ago
  • Manage your software development project without a project manager
    Top 10 project management tools that'll help you navigate the project without a project manager Disbug Bugs are a pain. They make a project managers' life difficult and prevent us from working on the things that matter most. Disbug is a bug reporting tool designed to cater the needs and make lives easier for a project manager, developer, tester and also the designer. - Source: dev.to / almost 3 years ago
  • 10 efficient habits to develop as a web developer: Personal and professional
    Set up a system - First, you need to set up a system for tracking bugs. This system should include a description of the bug, the steps needed to reproduce it, and any other relevant information. Tools like Disbug helps ease this process. Reporters and clients can report a bug with all the neccessary information in just a click. Setting up a tool like Disbug will save an enormous amount of time and money for the... - Source: dev.to / almost 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Disbug and LiveAgent, you can also consider the following products

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Marker.io - Visual feedback and bug reporting tool for websites

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.