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dialnote VS Grasshopper

Compare dialnote VS Grasshopper and see what are their differences

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dialnote logo dialnote

Get a business phone number with AI built in. dialnote is an AI phone system for SMBs, local and toll-free business phone numbers, VoIP calling, inbound call routing, AI voice agents, and automatic call notes.

Grasshopper logo Grasshopper

Grasshopper enables entrepreneurs to build a virtual office that connects callers to employees, wherever they are.
  • dialnote Create your own AI agent
    Create your own AI agent //
    2026-04-26
  • dialnote Call Flow builder
    Call Flow builder //
    2026-04-26
  • dialnote Analyse detailed reports
    Analyse detailed reports //
    2026-04-26
  • dialnote Set-up your own dashboard
    Set-up your own dashboard //
    2026-04-26

dialnote is an AI-powered business phone system built for small and mid-sized teams who live on the phone, sales reps, support desks, home services businesses, real estate teams, clinics, and agencies. As a cloud VoIP phone system, it replaces legacy PBX hardware with browser, desktop, and mobile calling from a single business phone number and layers AI on top to eliminate the manual work that traditional phone systems leave behind.

Every inbound and outbound call is automatically transcribed, summarized, and logged with AI-generated notes, action items, and next steps. Reps stop typing mid-conversation, managers get a searchable record of every customer interaction, and CRM data stays current without anyone updating it manually.

Core capabilities:

  • Cloud VoIP calling with local, toll-free, and international business phone numbers
  • AI voice agents that answer inbound calls 24/7, no prompt engineering required
  • Visual drag-and-drop call flow builder with IVR and smart routing
  • Automatic call transcription, AI call notes, and AI call tags
  • Voicemail-to-text, business SMS, and shared team inbox
  • Real-time call analytics with AI agent containment rate and cost-savings metrics
  • Native CRM integrations (HubSpot, Salesforce, Pipedrive)
  • iOS, Android, and desktop apps
  • Number porting from RingCentral, Dialpad, OpenPhone, and other major carriers

Who it's for: SMBs and service businesses with high call volume, HVAC, plumbing, roofing, electrical, real estate, legal, clinics, insurance, automotive, salons, accounting, and ecommerce.

dialnote is positioned as a cost-effective alternative to RingCentral, Dialpad, OpenPhone, and Aircall built for teams that want enterprise phone system features without the enterprise pricing or IT overhead. Pricing starts at $30/month with a 7-day free trial, no credit card required.

  • Grasshopper Landing page
    Landing page //
    2022-11-06

dialnote features and specs

  • AI Voice Agent
    No-code AI receptionist that answers inbound calls 24/7, screens callers, books appointments, takes messages, and routes calls, built in plain English with no prompt engineering
  • Cloud VoIP Calling
    Browser, desktop, and mobile calling with HD voice quality. Local, toll-free, and international business phone numbers with no PBX hardware required
  • Visual Call Flow Builder
    Drag-and-drop editor to design inbound call routing, IVR menus, business hours, after-hours voicemail, ring teams, and time-zone-aware routing without IT support
  • Call Recording & Transcription
    Automatic recording of inbound and outbound calls with searchable transcripts, speaker identification, and exportable archives for compliance and training
  • CRM Integrations
    Native sync with HubSpot, Salesforce, Pipedrive, and other CRMs, call logs, recordings, transcripts, and AI notes pushed automatically to contact records
  • Call Analytics
    Real-time dashboard tracking call volume, answer rate, missed calls, and talk time, alongside AI agent metrics like containment rate, handle time, and cost savings
  • Number Porting
    Bring your existing business phone number to dialnote without service interruption, port from RingCentral, Dialpad, OpenPhone, or any major carrier
  • Knowledge Base for AI Agents
    Train your AI voice agent on company FAQs, policies, and product info so it can answer customer questions accurately without escalating to a human
  • Mobile & Desktop Apps
    iOS, Android, and desktop apps so teams can take business calls anywhere, make and receive inbound calls on the go without exposing personal numbers
  • IVR & Smart Routing
    Multi-level interactive voice response menus (Press 1 for sales, 2 for support…) with conditional routing based on caller input, business hours, or team availability
  • Business SMS
    Two-way SMS from your business phone number send and receive texts, automate replies, and keep conversations in one shared team inbox
  • AI Call Tags
    Calls are automatically tagged by intent, outcome, sentiment, and topic, so managers can filter calls like "pricing objection," "demo booked," or "support escalation" without manual logging
  • Voicemail-to-Text
    Inbound voicemails are transcribed automatically and delivered as searchable text to email or in-app with caller name, callback number, and AI-summarized intent
  • Call Sentiment Analysis
    Every call is scored for caller sentiment (positive, neutral, negative) and emotional shifts, so managers can spot frustrated customers and successful sales calls at a glance
  • Multi-Language AI Agents
    AI voice agents handle inbound calls in English, Spanish, French, and other languages, auto-detecting caller language and responding natively
  • After-Hours Auto-Response
    When all reps are unavailable or outside business hours, AI agents take detailed messages, qualify leads, and book callbacks instead of dropping calls to voicemail

Grasshopper features and specs

  • Professional Image
    Grasshopper helps small businesses project a more professional image with features like a dedicated business number, custom greetings, and voicemail transcription.
  • Portability
    The virtual phone system allows you to make and receive calls on your existing devices, so you can manage your business calls from anywhere.
  • Ease of Use
    Grasshopper is designed to be user-friendly with a straightforward setup process, making it accessible for businesses without technical expertise.
  • Scalability
    Grasshopper offers a variety of plans, allowing businesses to scale their communication needs as they grow.
  • Features
    Grasshopper includes a range of useful features such as call forwarding, business texting, voicemail transcription, and extensions, catering to various business needs.

Possible disadvantages of Grasshopper

  • Cost
    Grasshopper's pricing may be considered high for very small businesses or startups, especially when compared to other VoIP services.
  • Limited International Features
    The service's international call capabilities are limited, which might be a drawback for businesses with a global client base.
  • No Unified Communication Platform
    Grasshopper focuses solely on phone services and does not offer a unified communication platform that includes video conferencing or team messaging.
  • Call Quality
    Some users have reported occasional call quality issues, such as dropped calls or static, which can hamper business communications.
  • Lack of Integration
    Grasshopper does not offer many integrations with other business software, which could be a limitation for companies looking to streamline their operations.

Analysis of dialnote

Overall verdict

  • Dialnote appears to be a niche contact and note-organization tool, but I don't have verified, up-to-date information confirming its current features, reliability, or reputation, so I can't fully vouch for its quality.

Why this product is good

  • Reportedly offers simple contact and note management features
  • Positioned as a lightweight alternative to bulkier CRM tools
  • May suit users wanting minimal setup for tracking personal or professional contacts

Recommended for

  • Individuals seeking a simple note-taking companion for contacts
  • Freelancers or small business owners who don't need complex CRM systems
  • Users prioritizing simplicity over advanced features

Analysis of Grasshopper

Overall verdict

  • Grasshopper is generally considered a good option for small businesses and entrepreneurs who need a cost-effective, easy-to-implement phone system. It offers a solid set of features that can streamline communications and help maintain a professional image. However, it may lack some advanced functionalities that larger enterprises require.

Why this product is good

  • Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. It provides users with a professional phone number that can be used to manage calls through dedicated apps, without the need for a separate phone line or device. Features such as call forwarding, voicemail transcription, and business SMS make it a flexible and efficient tool for managing business communications.

Recommended for

  • Entrepreneurs and small business owners looking for a virtual phone system.
  • Freelancers who need a professional phone presence without using personal lines.
  • Businesses looking for a solution that is easy to set up and use without technical expertise.

dialnote videos

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Grasshopper videos

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Grasshopper Phone System Review | ENTREPRENEURS NEED THIS

More videos:

  • Review - Grasshopper Phone System Review: Pricing, Complaints, Number Comparisons - RingCentral Phone.com
  • Review - 5 Reasons Grasshopper VOIP is NOT GOOD for Small Business

Category Popularity

0-100% (relative to dialnote and Grasshopper)

dialnote

Grasshopper

Cloud Business Telephony
16 16%
Cloud Business Telephony
84% 84
Communication
0 0%
Communication
100% 100
Business Phone Systems
100 100%
Business Phone Systems
0% 0
VoIP
0 0%
VoIP
100% 100

Questions & Answers

As answered by people managing dialnote and Grasshopper.

What makes your product unique?

dialnote's answer

dialnote combines a full cloud VoIP phone system with built-in AI voice agents in a single platform, most competitors offer one or the other. Where RingCentral and Dialpad layer AI on top of an enterprise UCaaS suite, and OpenPhone offers VoIP without a real AI agent builder, dialnote ships a no-code AI receptionist, automatic call notes, AI call tags, and a visual call flow builder out of the box. SMBs get enterprise-grade features at usage-based pricing, starting at $30/month with no per-seat lock-in, no IT setup, and a 5-minute deployment.

Why should a person choose your product over its competitors?

dialnote's answer

Three reasons: (1) Pricing model, usage-based AI starting at $30/month versus $40–80/seat/month at RingCentral, Dialpad, and Aircall, with no per-feature upsells. (2) AI built in, not bolted on, the AI voice agent, call transcription, and call tagging are core product features, not enterprise-tier add-ons. (3) Built for SMBs, not enterprise IT, the visual call flow builder, plain-English AI agent setup, and 10-minute onboarding mean the product is usable without a dedicated admin or telecom expertise. Best fit for service businesses, sales teams, and growing SMBs replacing legacy phone systems or basic VoIP tools that don't handle AI calling.

How would you describe the primary audience of your product?

dialnote's answer

Small and mid-sized businesses with high inbound call volume, typically 5 to 100 employees, who can't afford to miss calls and don't have the budget or appetite for enterprise UCaaS. Strongest fit in service-based industries: HVAC, plumbing, roofing, electrical, landscaping, real estate, legal, clinics, insurance, automotive, salons, accounting, and ecommerce. Also used by inbound sales teams, customer support desks, and agencies who need calling, AI notes, and CRM sync without paying enterprise per-seat rates. Common buyer personas: founders, ops managers, office managers, and revenue leaders.

What's the story behind your product?

dialnote's answer

dialnote is built by the team behind SmartReach.io, a multichannel sales engagement platform trusted by 5,000+ small businesses and agencies worldwide for cold email, LinkedIn outreach, and sales calling. After years of building SmartReach's calling stack, power dialer, call sentiment analysis, real-time call coaching with listen/whisper/barge-in, and global calling numbers, the team noticed a recurring pattern: SMB customers were piecing together separate tools for outbound sales calling and inbound business phone needs, often paying for legacy VoIP systems like RingCentral and Dialpad that weren't built for AI-first workflows. dialnote was created to solve that gap. Instead of bolting AI onto a 20-year-old PBX architecture, the team built an AI-native phone system from the ground up one that combines cloud VoIP, AI voice agents, automatic call notes, and visual call routing in a single product designed for the way modern SMBs actually operate. The same engineering team that powers SmartReach's calling infrastructure for thousands of sales teams now powers dialnote's business phone system for SMBs across home services, real estate, legal, clinics, and more.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare dialnote and Grasshopper

dialnote Reviews

  1. Lance
    · Customer Success Head at SmartReach ·
    we can manage team better and reduced our cost

    dialnote has made call insights much more actionable for our team... its unlimited seats plan has helped us reduce our cost by 10X.... simple to use and genuinely useful for inbound support calls

    Pros:    No per-seat plan|Ai on all plans|Lower cost due to unlimited seats|Great audio quality|Detailed mobile app features
    Cons:    Cannot turn off call recording|Newer platform|Limited calling numbers

Grasshopper Reviews

10 Best Business VoIP Phone Services for Small Businesses (2020)
GrassHopper is the best virtual phone system for small business owners. It comes with all the standard VOIP service features like call forwarding, voicemail, caller ID, etc. It enables you to make calls using a regular phone number. Their extensions can be used to make conference calls, which is great for inbound team meetings.
Source: www.isitwp.com
Difference between Grasshopper and MyOperator
*Grasshopper and its logo are registered trademarks of Grasshopper. MyOperator is not associated with Grasshopper in any way and its trademarks are only used here for comparative purposes.
Source: myoperator.co
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
Grasshopper is another virtual phone number service provider offers great pricing options and various facilities to their users. To start-up, you’ve to pick a number of your choice for your business, record your custom greeting, add various departments and employees and Ta-dah…. You’ve done making your very own virtual phone number. Now you can get calls, voicemails, and...
Source: www.digifloor.com

Social recommendations and mentions

Based on our record, Grasshopper seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

dialnote mentions (0)

We have not tracked any mentions of dialnote yet. Tracking of dialnote recommendations started around Apr 2026.

Grasshopper mentions (5)

  • Best alternative to personal cell phone for business use?
    Grasshopper works great. https://grasshopper.com/. Source: over 3 years ago
  • In their efforts to put every round from the clip into their foot, Blizzard will be recording voice chat in Overwatch 1.5(Also your account requires a phone number now)
    Get a burner number, there's services for that. Something like Grasshopper. Source: almost 4 years ago
  • Toll-Free Number
    I used grasshopper.com successfully. Not sure what the free tier is now. Source: about 4 years ago
  • Ringcentral cheaper alternative; sales team?
    Https://grasshopper.com/ has a lot of useful features that you may like. It's reasonably priced. Source: almost 5 years ago
  • Is there a way to make outgoing calls show up on caller id as business number?
    Yes, get service like Grasshopper, and she can install the app and call from her own extension of your business line. Https://grasshopper.com/. Source: about 5 years ago

What are some alternatives?

When comparing dialnote and Grasshopper, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

OpenPhone - Simplest way to own a business phone number

3CX - Hosted PBX with CRM integration and mobile apps

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

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