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Dialpad VS Grasshopper

Compare Dialpad VS Grasshopper and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Dialpad logo Dialpad

Switch is a cloud-based phone system built for Google Apps users.

Grasshopper logo Grasshopper

Grasshopper enables entrepreneurs to build a virtual office that connects callers to employees, wherever they are.
  • Dialpad Landing page
    Landing page //
    2023-05-12
  • Grasshopper Landing page
    Landing page //
    2022-11-06

Dialpad features and specs

  • Unified Communications
    Dialpad offers a comprehensive suite of communication tools, including voice calls, video conferencing, messaging, and contact center solutions, all in one platform, enabling streamlined business communications.
  • AI-Powered Features
    The platform includes AI-driven features such as real-time transcription, voice recognition, and sentiment analysis, which can enhance productivity and provide valuable insights.
  • Mobile and Desktop Compatibility
    Dialpad is accessible on multiple devices, including desktop, mobile, and web applications, allowing flexibility and ease of use for remote and mobile workers.
  • Integration Capabilities
    Dialpad integrates with a wide range of third-party applications, including Google Workspace, Microsoft 365, and CRM systems, facilitating seamless workflow management.
  • Scalability
    Dialpad can scale with your business, offering solutions suitable for small businesses as well as large enterprises, allowing for growth without needing to switch platforms.

Possible disadvantages of Dialpad

  • Cost
    While Dialpad offers a robust set of features, its pricing may be higher compared to other VoIP solutions, which might be a concern for small businesses with limited budgets.
  • Learning Curve
    The wide range of features can present a learning curve for new users, requiring some time and training to fully utilize the platform’s capabilities.
  • Voice Quality
    Some users have reported occasional issues with call quality and reliability, which can be a concern for businesses that rely heavily on flawless voice communication.
  • Customer Support
    While Dialpad offers customer support, some users have experienced delays and difficulties in resolving issues quickly, which can affect business operations.
  • Advanced Features Cost Extra
    Certain advanced features and integrations may require additional fees, making the total cost higher if you need those functionalities.

Grasshopper features and specs

  • Professional Image
    Grasshopper helps small businesses project a more professional image with features like a dedicated business number, custom greetings, and voicemail transcription.
  • Portability
    The virtual phone system allows you to make and receive calls on your existing devices, so you can manage your business calls from anywhere.
  • Ease of Use
    Grasshopper is designed to be user-friendly with a straightforward setup process, making it accessible for businesses without technical expertise.
  • Scalability
    Grasshopper offers a variety of plans, allowing businesses to scale their communication needs as they grow.
  • Features
    Grasshopper includes a range of useful features such as call forwarding, business texting, voicemail transcription, and extensions, catering to various business needs.

Possible disadvantages of Grasshopper

  • Cost
    Grasshopper's pricing may be considered high for very small businesses or startups, especially when compared to other VoIP services.
  • Limited International Features
    The service's international call capabilities are limited, which might be a drawback for businesses with a global client base.
  • No Unified Communication Platform
    Grasshopper focuses solely on phone services and does not offer a unified communication platform that includes video conferencing or team messaging.
  • Call Quality
    Some users have reported occasional call quality issues, such as dropped calls or static, which can hamper business communications.
  • Lack of Integration
    Grasshopper does not offer many integrations with other business software, which could be a limitation for companies looking to streamline their operations.

Dialpad videos

+ Add

5 Killer Cloud Phone System Features of Dialpad | Cloud Based Phone System PABX

More videos:

  • Review - Test Drive Dialpad Today!
  • Review - Dialpad: 5 Fast Facts

Grasshopper videos

+ Add

Grasshopper Phone System Review | ENTREPRENEURS NEED THIS

More videos:

  • Review - Grasshopper Phone System Review: Pricing, Complaints, Number Comparisons - RingCentral Phone.com
  • Review - 5 Reasons Grasshopper VOIP is NOT GOOD for Small Business

Category Popularity

0-100% (relative to Dialpad and Grasshopper)

Dialpad

Grasshopper

Communication
76 76%
Communication
24% 24
Enterprise Communication
70 70%
Enterprise Communication
30% 30
VoIP
64 64%
VoIP
36% 36
Call Center Software
100 100%
Call Center Software
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dialpad and Grasshopper

Dialpad Reviews

Top 10 Webex alternatives in 2024
Dialpad is an AI-powered platform known for offering abilities similar to or exceeding those of Webex. It allows business teams to communicate internally and with customers through multiple channels like video, voice, messaging, etc., through a single application. It has a mobile app, so it is more appropriate for organizations with a distributed workforce.
Source: www.rocket.chat
The 19 Best Call Center Software (& Features You Need) in 2022
Dialpad also integrates with popular CX tools, like HubSpot, Salesforce, and Zendesk, tying them all together into a single pane of glass. Setting up a new contact center with Dialpad takes just a few minutes. You can also add and remove agents, manage phone numbers more quickly and easily, right from your Dialpad account. This allows your business to scale easily with DialPad.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Source: aircall.io
Top 10 VoIP providers in 2022
Dialpad is a cloud-based communications platform driven by artificial intelligence and developed entirely on the Google Cloud Platform. Dialpad Talk is a corporate phone solution that offers unrivaled flexibility, mobility and security. Dialpad Talk is available in three service options, each with a different fee structure, depending on the services provided. All plans...
Source: voip.review
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
As we mentioned earlier, Dialpad’s Real-time Assist cards can pop up automatically on agents’ screens with tailored notes on tricky questions. But that’s not all it can do. Dialpad’s AI can transcribe calls—also in real time, with a high level of accuracy.
Source: www.dialpad.com

Grasshopper Reviews

10 Best Business VoIP Phone Services for Small Businesses (2020)
GrassHopper is the best virtual phone system for small business owners. It comes with all the standard VOIP service features like call forwarding, voicemail, caller ID, etc. It enables you to make calls using a regular phone number. Their extensions can be used to make conference calls, which is great for inbound team meetings.
Source: www.isitwp.com
Difference between Grasshopper and MyOperator
*Grasshopper and its logo are registered trademarks of Grasshopper. MyOperator is not associated with Grasshopper in any way and its trademarks are only used here for comparative purposes.
Source: myoperator.co
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
Grasshopper is another virtual phone number service provider offers great pricing options and various facilities to their users. To start-up, you’ve to pick a number of your choice for your business, record your custom greeting, add various departments and employees and Ta-dah…. You’ve done making your very own virtual phone number. Now you can get calls, voicemails, and...
Source: www.digifloor.com

Social recommendations and mentions

Based on our record, Grasshopper seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dialpad mentions (0)

We have not tracked any mentions of Dialpad yet. Tracking of Dialpad recommendations started around Mar 2021.

Grasshopper mentions (5)

  • Best alternative to personal cell phone for business use?
    Grasshopper works great. https://grasshopper.com/. Source: about 2 years ago
  • In their efforts to put every round from the clip into their foot, Blizzard will be recording voice chat in Overwatch 1.5(Also your account requires a phone number now)
    Get a burner number, there's services for that. Something like Grasshopper. Source: over 2 years ago
  • Toll-Free Number
    I used grasshopper.com successfully. Not sure what the free tier is now. Source: almost 3 years ago
  • Ringcentral cheaper alternative; sales team?
    Https://grasshopper.com/ has a lot of useful features that you may like. It's reasonably priced. Source: over 3 years ago
  • Is there a way to make outgoing calls show up on caller id as business number?
    Yes, get service like Grasshopper, and she can install the app and call from her own extension of your business line. Https://grasshopper.com/. Source: almost 4 years ago

What are some alternatives?

When comparing Dialpad and Grasshopper, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

CloudTalk - Work locally, grow globally

CallHippo - Easy to use Phone System with World-Class Support

DataKnowl - DataKnowl is an intelligent CRM & Customer Service platform featuring an easy CRM, Business Phone, Cloud Contact Center, Support Ticketing, and AI Virtual Agents for automated customer engagement.

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