Software Alternatives, Accelerators & Startups
Register | Login

Dext VS BoldDesk

Compare Dext VS BoldDesk and see what are their differences

Anything.so
Anything blends AI and human support to detect, delegate, and complete your tasks before they even reach your to-do list. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Dext logo Dext

Remove the effort of collecting and processing invoices and expenses. With bookkeeping automation from Dext, you can free up time to grow your business.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website
  • Dext Landing page
    Landing page //
    2023-07-05
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based AI Powered customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Dext

Website
dext.com
Pricing URL
Official Dext Pricing
$ Details
paid $12.5 / Monthly (1 user, 50 items*/month)
Platforms
-
Release Date
-
Edit details

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Dext features and specs

  • Efficiency
    Dext automates the data entry process, helping businesses save time on manual data input and minimizing human errors.
  • Integrations
    Offers seamless integration with various accounting software like QuickBooks and Xero, enhancing workflow and data consistency.
  • Expense Tracking
    Provides detailed expense tracking and real-time financial reports, giving businesses better control over their finances.
  • User-Friendly Interface
    Features an intuitive and easy-to-navigate interface, making it accessible for users of all skill levels.
  • Mobile App
    Includes a robust mobile app that allows users to capture and submit receipts on-the-go, increasing flexibility and productivity.

Possible disadvantages of Dext

  • Cost
    Can be expensive for small businesses or startups, particularly when advanced features or higher-tier plans are required.
  • Integration Limitations
    While it integrates with many platforms, some users report limitations or difficulties with certain third-party software.
  • Learning Curve
    Despite its user-friendly design, some users may still experience a learning curve, particularly when first starting to use the software.
  • Support Response Time
    Some users have reported slower response times from customer support, which can be an issue when immediate assistance is needed.
  • Feature Overload
    Sometimes the wide array of features can be overwhelming for new users, complicating initial setup and daily use.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration
  • AI Agents

Analysis of Dext

Overall verdict

  • Overall, Dext is considered a valuable tool for businesses looking to improve their bookkeeping efficiency and accuracy. While some users have reported issues with customer support and occasional technical glitches, the platform is generally well-received for its functionality and ease of use.

Why this product is good

  • Dext is known for offering comprehensive tools for expense management and bookkeeping. It streamlines the processing of financial documents and data extraction using AI technology, which can save significant time and reduce errors. Additionally, its integration capabilities with popular accounting software make it a versatile choice for businesses seeking to enhance their financial management processes.

Recommended for

    Dext is particularly recommended for small to medium-sized businesses, accounting professionals, and bookkeepers who need to process large volumes of financial documents efficiently. It is also suitable for businesses that require integration with existing accounting software and are looking to automate their financial workflows.

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Dext videos

+ Add

Receipt Bank Review - Beginner to Expert PREVIEW by Bizversity.com

More videos:

  • Review - Getting Started with Receipt Bank in 8 Minutes
  • Review - Receipt Bank vs Veryfi: Receipt App Comparison
  • Review - SPEED UP YOUR BOOK-KEEPING (DEXT RECEIPT BANK BASICS GUIDE)
  • Review - Dext 101
  • Tutorial - How to use The Dext App on Your Phone
  • Review - Receipt scanning and management - full overview of Dext
  • Review - Dext Review: 7 Things You Need To Know Before Buying (Best Bookkeeping Software )

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Dext and BoldDesk)

Dext

BoldDesk

Accounting
100 100%
Accounting
0% 0
Customer Support
0 0%
Customer Support
100% 100
Bookkeeping
100 100%
Bookkeeping
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Dext and BoldDesk.

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. AI Agent - it actively handles repetitive queries, drafts responses, summarizes tickets, and helps agents work smarter and faster.

  4. No-Code Customization: Easily tailor workflows, forms, and automations without needing developers or IT support.

  5. Multilingual Support: Serve global customers with AI-powered translations and localized self-service portals.

  6. Unified Omnichannel Experience: Manage email, chat, social, and more from a single, streamlined interface.

  7. Scalable for Any Size: Whether you're a startup or an enterprise, BoldDesk grows with your business—without adding complexity.

  8. Transparent Pricing & Long Trial: Offers a 15-days free trial and flexible plans, making it easy to get started and scale affordably.

User comments

Share your experience with using Dext and BoldDesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Dext and BoldDesk

Dext Reviews

20 best accounting software tools
Receipt Bank is an app from the FreeAgent family of apps, but it offers a number of select features that make it worthy of its own slot on this list.
Source: clockify.me
Receipt Bank vs Veryfi
Receipt Bank cranks up their pricing based on “Documents” their offshore extraction team processed. ie. The number of documents you or your clients send to their system. Ouch! Receipt Bank Pricing: https://www.receipt-bank.com/for-business/pricing/
Source: www.veryfi.com
Alternatives to Receipt Bank - accountingweb.co.uk
I've looked at Receipt Bank but it does seem expensive, especially for smaller businesses. I know there is an element of 'you get what you pay for', but do people have alternatives to receipt bank that would be more cost effective. I'm happy to learn of any multi company packages also where I would need to pay for the software and can work out how to re-charge the service to...
Source: www.accountingweb.co.uk
Receipt bank alternatives? Xero Business Community
Receipt bank alternatives? Hi there,Has anyone used any alternatives to receipt bank? We have recently been moved up a 'tier' in their pricing structure and its a huge jump in cost. We are inputting 200-250 invoices per month.Does anyone have any experience of other xero-compatible software?Many thanks,Vicky RSS 7 Replies Only show the Best and Official Replies
Source: community.xero.com

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dext mentions (0)

We have not tracked any mentions of Dext yet. Tracking of Dext recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: about 2 years ago

What are some alternatives?

When comparing Dext and BoldDesk, you can also consider the following products

Xero - Xero is online accounting for your small business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wave Financial - Award-winning financial software designed for entrepreneurs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

QuickBooks Online - QuickBooks Online is a Cloud Accounting for small business that can be used on iPad, mobile phone or computer to do invoicing, billing, run reports, or even pay employees online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Loading...