Deskun VS Zendesk

Compare Deskun VS Zendesk and see what are their differences

Zoho Desk

Industry's first context-aware Helpdesk Software featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

Deskun

Deskun is a Help Desk system inside Gmail. It enables you to support customers directly from your mailbox, manage projects, and use free features for Gmail.

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Visit Website

Landing page //
2021-10-06

Landing page //
2024-05-06

Deskun

Website: deskun.com
Pricing URL: Official Deskun Pricing

Edit details

Zendesk

Website: zendesk.com
Pricing URL: Official Zendesk Pricing

Edit details

Deskun features and specs

Integration with Gmail
Deskun integrates directly with Gmail, allowing users to manage customer support tickets and communications within their existing email interface. This can streamline workflows and eliminate the need to switch between multiple tools.
Multi-channel support
Deskun supports integration with various channels like email, social media, and live chat, enabling businesses to handle customer queries from multiple platforms in a single place.
Affordable pricing
Deskun offers a competitive pricing structure, making it accessible for small and medium-sized businesses looking for a cost-effective customer support solution.
Task management
In addition to customer support features, Deskun includes task management tools that allow teams to organize their workflows and keep track of assignments.
Customizable templates
Users can create and use customizable email templates, which can help in maintaining consistent communication and saving time on repetitive tasks.

Possible disadvantages of Deskun

Limited advanced features
Compared to some other customer support platforms, Deskun may lack certain advanced features, such as robust analytics or AI-driven automation, which might be essential for larger organizations.
Gmail dependency
Deskun's tight integration with Gmail is a double-edged sword. While convenient for Gmail users, it can be a limitation for those who use different email services or prefer a platform-agnostic solution.
User interface
Some users may find Deskun's user interface less intuitive or modern compared to other tools available in the market, which can impact usability and adoption.
Scalability issues
Businesses that experience rapid growth or a high volume of customer interactions may find Deskun less scalable compared to more enterprise-oriented solutions.
Learning curve
New users might face a learning curve when first adopting Deskun, particularly if they are unfamiliar with managing customer support directly through Gmail.

Zendesk features and specs

User-Friendly Interface
Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
Multi-Channel Support
Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
Customizability
The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
Robust Reporting and Analytics
Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
Scalability
The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Deskun

Overall verdict

Deskun is generally well-regarded for its ease of use, affordability, and integration capabilities. It is an effective tool for small to medium-sized businesses that require an accessible solution to manage customer communications and internal tasks.

Why this product is good

Deskun is considered a good option for businesses that use Google Workspace because it integrates directly with Gmail. It offers features like task management, helpdesk systems, and multichannel communication support, which can enhance productivity and streamline customer service efforts.

Recommended for

Small to medium-sized businesses
Teams using Google Workspace
Businesses looking for affordable helpdesk solutions
Companies needing multichannel communication tools

Analysis of Zendesk

Overall verdict

Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Deskun videos

+ Add

Deskun is a multichannel customer support system inside Gmail.

Zendesk videos

+ Add

Zendesk Overview Demo

Category Popularity

0-100% (relative to Deskun and Zendesk)

Deskun

Zendesk

Help Desk

3 3%

Help Desk

97% 97

Customer Support

1 1%

Customer Support

99% 99

Business & Commerce

100 100%

Business & Commerce

0% 0

CRM

0 0%

CRM

100% 100

User comments

Share your experience with using Deskun and Zendesk. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Deskun and Zendesk

Deskun Reviews

We have no reviews of Deskun yet.
Be the first one to post

Zendesk Reviews

stu14

12 months ago

Clunky & awful customer service

Would give them 0/5 if I could!

🏁 Competitors: HubSpot, Freshdesk

👎 Cons: Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024

Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.

Source: www.bolddesk.com

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.

Source: www.helpscout.com

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Top 13 Freshdesk alternatives and competitors for 2024

Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.

Source: www.zendesk.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Deskun mentions (0)

We have not tracked any mentions of Deskun yet. Tracking of Deskun recommendations started around Mar 2021.

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago

What are some alternatives?

When comparing Deskun and Zendesk, you can also consider the following products

Kapdesk - Kapdesk offers support teams with a helpdesk software to streamline support tasks.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Issuetrak - Issue tracking software for help desk and customer service

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!