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Thena AI VS Roby

Compare Thena AI VS Roby and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Thena AI logo Thena AI

Manage your customers in Slack

Roby logo Roby

Refreshingly simple helpdesk for Slack & Teams users
  • Thena AI Landing page
    Landing page //
    2023-03-20

Thena empowers B2B businesses to efficiently manage customer channels on messaging platforms like Slack and Teams. The platform consolidates channels, streamlines interactions, and captures data for powerful customer service and engagement analytics at scale.

Thena's users include Branch, Mixpanel, Workramp, SpotDraft, Bitrise, and Embrace. We are head quartered in Palo Alto with an offices in Bengaluru, and New York.

  • Roby Landing page
    Landing page //
    2023-10-14

Meet Roby - a refreshingly simple alternative to complex ticketing systems for those looking to streamline internal support. Submit, resolve, and automate IT issues, HR questions, and more without leaving Slack or Teams.

Thena AI

Website
thena.ai
Pricing URL
Official Thena AI Pricing
$ Details
freemium $5.0 / Monthly
Platforms
Slack Zendesk Intercom
Release Date
2022 September
Edit details

Roby

Website
tellroby.com
Pricing URL
Official Roby Pricing
$ Details
freemium $8.0 / Monthly (Friend Plan )
Platforms
Microsoft Teams Slack
Release Date
-
Edit details

Thena AI features and specs

  • Request Management: https://www.thena.ai/conversational-ticketing
  • SLAs & Alerts: https://www.thena.ai/slas-alerts
  • Analytics: https://www.thena.ai/analytics
  • Connectors: https://www.thena.ai/connectors
  • Marketing Automation: https://www.thena.ai/marketing-automation
  • Channel Management: https://www.thena.ai/channel-management
  • Knowledge Base AI: https://www.thena.ai/knowledge-base-ai

Roby features and specs

No features have been listed yet.

Thena AI videos

+ Add

Thena Introduction | B2B Customer Engagement in Slack

Roby videos

+ Add

Toar and Roby 'Heavy Duty' Review -- Waxy

More videos:

  • Review - Toar and Roby 'The Original' Review -- My First Indonesian Pomade
  • Review - Toar and Roby 'Executive Slick' Review - Straight Petrolatum

Category Popularity

0-100% (relative to Thena AI and Roby)

Thena AI

Roby

Customer Support
27 27%
Customer Support
73% 73
Slack Invitation
100 100%
Slack Invitation
0% 0
Help Desk
0 0%
Help Desk
100% 100
Slack
100 100%
Slack
0% 0

Questions and Answers

As answered by people managing Thena AI and Roby.

What makes your product unique?

Thena AI's answer

Following Features of Thena: 1. Request Management, 2. SLAs & Alerts, 3. Analytics, 4. Connectors, 5. Marketing Automation, 6. Channel Management, 7. Knowledge Base AI. Makes Thena Unique.

Who are some of the biggest customers of your product?

Thena AI's answer

  1. Mixpanel
  2. Cube

Why should a person choose your product over its competitors?

Thena AI's answer

Thena App offers several compelling reasons why a person might choose it over its competitors: 1. Comprehensive and personalized approach 2. AI-powered recommendations 3. User-friendly interface 4. Community and social features 5. Data privacy and security 8. Regular updates and improvements 7. Affordable Pricing

User comments

Share your experience with using Thena AI and Roby. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Thena AI and Roby, you can also consider the following products

ClearFeed - ClearFeed is a conversational Support platform for Slack and MS Teams

Halp - Slack-first ticketing for internal helpdesk

Desk365 - Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.

Halp for Microsoft Teams - An internal help desk built into Teams

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Unthread - AI Customer Support over Slack

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