Software Alternatives, Accelerators & Startups

Deputy CRM VS Intercom

Compare Deputy CRM VS Intercom and see what are their differences

Deputy CRM logo Deputy CRM

All-in-One Solution CRM

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Not present

Deputy CRM is a complete solution that caters to businesses of all sizes. It integrates HR, project, employee, and finance management into one platform. With Deputy CRM, you can streamline your operations, enhance efficiency, and gain real-time insights to drive your business forward. This platform offers seamless collaboration, making it easier for teams to work together towards achieving their goals.

  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Deputy CRM features and specs

  • Business Management: Deputy CRM is a complete solution that caters to businesses of all sizes
  • Helpdesk & Messaging Features: Deputy CRM offers a powerful combination of helpdesk management and messaging features. With helpdesk management, businesses can efficiently handle customer inquiries and support tickets, ensuring timely responses and resolutions. The messaging features enable seamless communication among team members, allowing them to collaborate effectively, share updates, and coordinate tasks within the platform. Together, these functionalities streamline communication processes, enhance customer support, and boost overall productivity.
  • Ticket Management Feature: The ticket management feature in Deputy CRM allows businesses to efficiently handle customer inquiries and support tickets. It enables users to create, track, prioritize, and resolve customer issues effectively. With ticket management, businesses can ensure timely responses, track the status of each ticket, and provide quality customer support. Additionally, the feature includes automation capabilities, customizable workflows, and reporting tools to streamline the ticket resolution process and improve overall customer satisfaction.

Intercom features and specs

No features have been listed yet.

Deputy CRM videos

No Deputy CRM videos yet. You could help us improve this page by suggesting one.

+ Add video

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Deputy CRM and Intercom)
Sales
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
1 1%
99% 99
Business & Commerce
100 100%
0% 0

Questions and Answers

As answered by people managing Deputy CRM and Intercom.

What's the story behind your product?

Deputy CRM's answer

Deputy CRM was born out of a need for a versatile and user-friendly platform to streamline business operations. Its founders, with extensive experience, that help to manage complete business management process on single platform. And can minimize the hassle to switch between multiple tools like ticket management, helpdesk management etc. The result is Deputy CRM, a robust tool designed to empower businesses to achieve greater efficiency and productivity.

Who are some of the biggest customers of your product?

Deputy CRM's answer

Some of the biggest customers of Deputy CRM include businesses across various industries such as retail, hospitality, healthcare, and professional services. These customers range from small startups to large enterprises, all benefiting from Deputy CRM's comprehensive features and user-friendly interface.

What makes your product unique?

Deputy CRM's answer

It integrates HR Management Software, Project Management Software, Employee Management Software, and Finance management Software into one platform.

Why should a person choose your product over its competitors?

Deputy CRM's answer

A person should choose Deputy CRM over its competitors because it offers a comprehensive solution for managing workforce scheduling, time sheet management, helpdesk management, and messaging features. Deputy CRM empowers businesses to streamline their operations, increase efficiency, and drive growth by integrating HR management software, project management software, employee management software, and finance management software into one platform.

How would you describe your primary audience?

Deputy CRM's answer

Our primary audience consists of small to medium-sized businesses across various industries, including consulting, legal, accounting, and bookkeeping firms. They are seeking an efficient and comprehensive solution to manage their HR management, project management, employee management, and finance management needs.

Which are the primary technologies used for building your product?

Deputy CRM's answer

Deputy CRM is a customer relationship management (CRM) system designed to streamline your sales and customer service operations. It's crafted using Laravel, a powerful PHP framework known for its expressive syntax and robust features, and MySQL, a widely-used relational database management system (RDBMS) that ensures efficient data storage and retrieval.

User comments

Share your experience with using Deputy CRM and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Deputy CRM and Intercom

Deputy CRM Reviews

We have no reviews of Deputy CRM yet.
Be the first one to post

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Deputy CRM mentions (0)

We have not tracked any mentions of Deputy CRM yet. Tracking of Deputy CRM recommendations started around Apr 2024.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Deputy CRM and Intercom, you can also consider the following products

monday CRM - monday sales CRM is a customizable customer relationship management software for every business with support for unlimited leads and accounts and prepaid plans.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Drift - A messaging app that helps you grow your business.