Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Deployer should be more popular than Freshdesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Deployer offers PHP developers a streamlined, zero-downtime deployment process, supporting major PHP frameworks. It is the ideal choice for secure, interruption-free deployment, automating and simplifying deployment tasks in the PHP environment. - Source: dev.to / 2 months ago
I use deploybot.com to handle like 10 different Drupal installs, on a shared hosting. See also https://deployer.org but you can have your "light" platform.sh on a reasonably cheap shared hosting. Source: 11 months ago
Yes, in combination with PHP deployer: https://deployer.org/. Source: about 1 year ago
Is there an equivalent for deployer in .NET world? https://deployer.org/. - Source: Hacker News / about 1 year ago
We have recently moved from jenkins + deployer.org to envoyer.. Alot of value and ease of life considering the monthly fee.... Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Buddy - The simplest CI/CD tool ever made, acclaimed by top developers worldwide. It uses delivery pipelines to build, test and deploy software. Pipelines are created with over 100 ready-to-use actions, that can be arranged in any way.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Capistrano - A remote server automation and deployment tool written in Ruby
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
AWS CodePipeline - Continuous delivery service for fast and reliable application updates
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.