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Freshdesk VS AWS CodePipeline

Compare Freshdesk VS AWS CodePipeline and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS CodePipeline logo AWS CodePipeline

Continuous delivery service for fast and reliable application updates
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • AWS CodePipeline Landing page
    Landing page //
    2023-03-25

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

AWS CodePipeline features and specs

  • Integration with AWS Services
    AWS CodePipeline seamlessly integrates with other AWS services like CodeCommit, CodeBuild, and CodeDeploy, enabling a smooth and coordinated CI/CD process.
  • Scalability
    AWS CodePipeline automatically scales with your development workflows, offering the scalability needed to handle varying workloads without manual intervention.
  • Automated Workflow
    CodePipeline allows for the creation of automated, repeatable workflows for building, testing, and deploying code, which reduces human error and increases efficiency.
  • Pay-As-You-Go Pricing
    The pricing model is pay-as-you-go, so you only pay for what you use, making it cost-effective for businesses of all sizes.
  • Built-In Security
    AWS CodePipeline offers built-in security features such as AWS Identity and Access Management (IAM) roles, ensuring that your CI/CD process adheres to best security practices.

Possible disadvantages of AWS CodePipeline

  • Learning Curve
    For those who are not familiar with AWS services, there can be a considerable learning curve to effectively utilize AWS CodePipeline.
  • Limited Customization
    While the service covers many use cases, it may offer limited customization options for highly specific or complex CI/CD workflows compared to other third-party tools.
  • Service Dependency
    Heavily relying on AWS CodePipeline ties your deployment pipeline to AWS, which can be limiting if you plan to use multi-cloud environments.
  • Latency Issues
    Latency can occur when connecting with external repositories or third-party tools, impacting the speed of the deployment pipeline.
  • Costs for High Usage
    While the pay-as-you-go model is cost-effective for many use cases, high-frequency usage can lead to significant costs over time, especially for large-scale enterprises.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

AWS CodePipeline videos

+ Add

AWS CodePipeline tutorial | Build a CI/CD Pipeline on AWS

More videos:

  • Review - Introduction to AWS CodePipeline - Continuous Delivery on Amazon Web Services
  • Review - AWS CodePipeline | AWS CodeDeploy | AWS CodeBuild | CodeCommit | Deploy WebApp a Hands on Lab
  • Review - Streamline Your Software Release Process Using AWS CodePipeline

Category Popularity

0-100% (relative to Freshdesk and AWS CodePipeline)

Freshdesk

AWS CodePipeline

Customer Support
100 100%
Customer Support
0% 0
Continuous Integration
0 0%
Continuous Integration
100% 100
Help Desk
100 100%
Help Desk
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and AWS CodePipeline

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

AWS CodePipeline Reviews

The Best Alternatives to Jenkins for Developers
AWS CodePipeline is a continuous integration and continuous delivery service that easily and quickly automates your release pipelines for updates. Every time you change the code, AWS CodePipeline will build, test, and deploy your application. Also, it can be easily integrated with GitHub.
Source: www.lambdatest.com

Social recommendations and mentions

Based on our record, AWS CodePipeline should be more popular than Freshdesk. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

AWS CodePipeline mentions (29)

View more

What are some alternatives?

When comparing Freshdesk and AWS CodePipeline, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jenkins - Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Travis CI - Simple, flexible, trustworthy CI/CD tools. Join hundreds of thousands who define tests and deployments in minutes, then scale up simply with parallel or multi-environment builds using Travis CI’s precision syntax—all with the developer in mind.

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