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Delighted VS Forge

Compare Delighted VS Forge and see what are their differences

Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Alternatives Is it good?
Forge

Static web hosting made simple

Rating
0 reviews
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Delighted seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 137

Base details

Website, pricing, platforms and company facts side by side.

Delighted
Forge
Website delighted.com getforge.com
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Official pricing
Company 2013 —
Listed in
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6
Web And Application Servers Web Servers Application Server Development Tools +1

About Delighted and Forge

In their own words, as submitted to SaaSHub.

Delighted
Forge

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

No description of Forge yet.

Features and specs

What each product offers, as listed by its team.

Delighted 11 features
Forge 6 features
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials
  • Ease of Use
    Forge provides a user-friendly interface that simplifies the deployment and management of server applications, which is beneficial for developers who may not be experts in server management.
  • Automation
    Forge automates many of the tedious tasks involved in server management, such as updates, backups, and scaling, saving users significant time and effort.
  • Scalability
    Using Forge, you can easily scale your applications to handle increased traffic by adding more servers or resources, which is advantageous for growing businesses.
  • Integrations
    Forge seamlessly integrates with various services and platforms, like GitHub and DigitalOcean, to streamline the development and deployment workflow.
  • Security
    Forge emphasizes security by providing built-in firewalls, SSL certificates, and automatic updates, ensuring that servers are well-protected against vulnerabilities.
  • Support
    Forge offers comprehensive customer support, including documentation, forums, and direct support options, which help users troubleshoot and resolve issues quickly.

Possible disadvantages

  • Cost
    Forge is a paid service, which may be expensive for small developers or startups with limited budgets, as the costs can add up with increased usage.
  • Learning Curve
    Despite its user-friendly interface, there is still a learning curve associated with understanding all its features and capabilities, which may be challenging for beginners.
  • Platform Lock-In
    Using Forge ties you to its ecosystem and infrastructure, which could be limiting if you decide to switch to a different platform or use a different set of tools.
  • Dependency on Internet Connection
    As a cloud-based service, Forge requires a stable internet connection to manage and deploy servers, which could be problematic in areas with unreliable connectivity.
  • Limited Customization
    While Forge provides a lot of automation, the level of customization available may not meet the needs of more advanced users who require specific configurations or features.

Analysis

An editorial look at what each product does well and who it suits.

Delighted
Forge

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

No analysis of Forge yet.

Videos

Walkthroughs and reviews on video.

Delighted 2 videos + Add
Forge 3 videos + Add

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

Devil Forge Single Burner Oval Forge Product Review

More videos

  • - Devil Forge Product Review and Set Up
  • - Hell's Forge review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Delighted
Forge
100% 100%
Customer Feedback
0% 0%
0% 0%
Web Servers
100% 100%
100% 100%
Surveys
0% 0%
0% 0%
Web And Application Servers
100% 100%

User comments

Share your experience with using Delighted and Forge. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Delighted no reviews yet
Forge no reviews yet

We have no reviews of Forge yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Delighted 2 mentions
Forge 0 mentions
  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: about 5 years ago

Tracking Forge since Mar 2021.

Alternatives to Delighted and Forge

When comparing Delighted and Forge, you can also consider the following products.

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