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Delighted VS Floop

Compare Delighted VS Floop and see what are their differences

Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Alternatives Is it good?
Floop

The feedback loop for your product

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Which is more popular?

Based on our record, Delighted seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Feedback popularity
88% vs 12%
alternatives listed
240+ vs 47

Base details

Website, pricing, platforms and company facts side by side.

Delighted
Floop
Website delighted.com feedback-loop.io
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Official pricing
Company 2013 —
Listed in
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6
CRM Customer Feedback Customer Interaction Feedback +1

About Delighted and Floop

In their own words, as submitted to SaaSHub.

Delighted
Floop

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

No description of Floop yet.

Features and specs

What each product offers, as listed by its team.

Delighted 11 features
Floop 4 features
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials
  • Real-time Feedback
    Floop allows users to receive real-time feedback on their work, which can enhance learning and improve outcomes by enabling immediate adjustments.
  • User-friendly Interface
    The platform offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical skills.
  • Collaboration
    Floop fosters collaboration among users, allowing them to share feedback and insights, thereby enhancing teamwork and communication.
  • Customization
    Users can tailor the feedback and interface to suit specific needs, which maximizes the relevance and effectiveness of the feedback.

Possible disadvantages

  • Limited Integration
    Floop may not seamlessly integrate with all external tools or platforms, potentially limiting its use in environments that rely on specific software ecosystems.
  • Learning Curve
    Some users might experience a learning curve when first getting accustomed to using Floop, especially if they are not familiar with similar tools.
  • Subscription Costs
    The platform may involve subscription costs, which could be a barrier for individuals or organizations with limited budgets.
  • Feature Limitations
    There might be constraints on the variety of feedback types or customization options available, which may not meet all users' needs.

Analysis

An editorial look at what each product does well and who it suits.

Delighted
Floop

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Overall verdict

  • Floop (feedback-loop.io) is a solid, focused tool for teams that want to centralize and streamline the code review and feedback process, though as with any niche developer tool its value depends heavily on your team's specific workflow and integration needs.

Why this product is good

  • Centralizes code review comments and feedback in one place, reducing context-switching between tools
  • Helps development teams track and resolve feedback more systematically, improving review turnaround
  • Aims to integrate with existing developer workflows and version control systems
  • Can improve collaboration and communication among distributed or remote engineering teams
  • Provides structure to what is often an ad-hoc and scattered feedback process

Recommended for

  • Software development teams looking to streamline their code review process
  • Remote or distributed engineering teams needing better feedback collaboration
  • Engineering managers who want visibility into review bottlenecks
  • Startups and growing teams standardizing their development workflows
  • Teams frustrated with scattered feedback across multiple tools and channels

Videos

Walkthroughs and reviews on video.

Delighted 2 videos + Add
Floop 0 videos + Add

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

No Floop videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Delighted
Floop
88% 88%
Customer Feedback
12% 12%
100% 100%
Surveys
0% 0%
0% 0%
Feedback
100% 100%
100% 100%
User Feedback
0% 0%

User comments

Share your experience with using Delighted and Floop. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Delighted no reviews yet
Floop no reviews yet

We have no reviews of Floop yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Delighted 2 mentions
Floop 0 mentions
  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: about 5 years ago

Tracking Floop since Sep 2023.

Alternatives to Delighted and Floop

When comparing Delighted and Floop, you can also consider the following products.

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