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Feedback Loop VS Delighted

Compare Feedback Loop VS Delighted and see what are their differences

Feedback Loop

Collect customer feedback for your SaaS.

Rating
0 reviews
Pricing
Paid Free trial $12 / Monthly
Alternatives Is it good?
Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Alternatives Is it good?
meetergo
GDPR-compliant meeting scheduling hosted in Germany. Booking pages, built-in video calls, lead routing, CRM and payments in one tool, with all data stored in Frankfurt and a data processing agreement (DPA/AVV) included. sponsored

Which is more popular?

Based on our record, Delighted seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Customer Feedback popularity
11% vs 89%
alternatives listed
52 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Feedback Loop
Delighted
Website tryfeedbackloop.com delighted.com
Pricing
Paid Free trial $12 / Monthly Official pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Platforms
Web
—
Company Startup from France · 1 - 9 employees 2013
Listed in
Feedback Customer Feedback User Feedback Management User Feedback +1
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6

About Feedback Loop and Delighted

In their own words, as submitted to SaaSHub.

Feedback Loop
Delighted

Get an easy way to collect Feedback & feature requests from your customers so you can reduce churn and build a better software.

Read more about Feedback Loop

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

Features and specs

What each product offers, as listed by its team.

Feedback Loop 3 features
Delighted 11 features
  • Modern dashboard
    Track, manage, and update all the feedback created by your users in a user-friendly and simple dashboard designed for every founder.
  • Integratable widget
    The widget, which you can see in the bottom right corner of the current page, allows you to receive feedback from your users directly through your app.
  • Browser extension
    A Chrome extension that allows you and your team to leave sticky notes on the web, visible in real time.
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Analysis

An editorial look at what each product does well and who it suits.

Feedback Loop
Delighted

Overall verdict

  • Feedback Loop is a solid, well-regarded platform for gathering fast, actionable customer and user feedback, making it a strong choice for teams that want to validate ideas and iterate quickly before committing resources.

Why this product is good

  • Enables rapid collection of user and customer feedback, helping teams validate concepts early
  • Streamlines the process of testing product ideas, messaging, and designs with real audiences
  • Provides actionable insights that can reduce the risk of building the wrong features
  • Helps product and marketing teams make data-informed decisions faster
  • Can shorten development cycles by catching issues before launch

Recommended for

  • Product managers looking to validate features and concepts
  • Startups and teams practicing lean or agile development
  • Marketing teams testing messaging and positioning
  • UX and design teams seeking early user input
  • Companies wanting to reduce risk before major product investments

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Videos

Walkthroughs and reviews on video.

Feedback Loop 1 video + Add
Delighted 2 videos + Add

Positive and Negative Feedback Loops

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Feedback Loop
Delighted
11% 11%
Customer Feedback
89% 89%
100% 100%
Feedback
0% 0%
0% 0%
Surveys
100% 100%
18% 18%
User Feedback
82% 82%

Questions & Answers

As answered by people managing Feedback Loop and Delighted.

What makes your product unique?

Feedback Loop's answer

Use FeedbackLoop if you want a simple to integrate, cheap, versatile tool to collect customer feedback.

Why should a person choose your product over its competitors?

Feedback Loop's answer

Cheaper, we actually listen to your feedback and improve our product daily ;)

How would you describe the primary audience of your product?

Feedback Loop's answer

From small indie-hackers to companies. We even offer custom solutions if requested (contact us).

User comments

Share your experience with using Feedback Loop and Delighted. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Feedback Loop no reviews yet
Delighted no reviews yet

We have no reviews of Feedback Loop yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Feedback Loop 0 mentions
Delighted 2 mentions

Tracking Feedback Loop since Jun 2024.

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: about 5 years ago

Alternatives to Feedback Loop and Delighted

When comparing Feedback Loop and Delighted, you can also consider the following products.

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