Software Alternatives & Reviews

Curiosity.ai VS Zoho Desk

Compare Curiosity.ai VS Zoho Desk and see what are their differences

Curiosity.ai logo Curiosity.ai

Find everything everywhere: Curiosity puts all your information at your fingertips so you can focus and get more done.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Curiosity.ai Landing page
    Landing page //
    2021-11-22

Curiosity is a desktop productivity app for Windows, Mac and Linux.

Find everything anywhere

Finding information can be time-consuming and frustrating: There are just too many files and messages in too many places.

Curiosity gives you one place to search across all your folders and cloud apps like Gmail and Slack. It also searches deep inside files, messages, and attachments. That puts all your information at your fingertips so you can focus and get more done.

Launch into your work

Curiosity also works as a launcher so you can open programs, join your next meeting, do math, and more. That means all your work is just a shortcut away.

Keep your data safe

Curiosity includes industry-grade security features and always keeps your data safe and private on your computer.

  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Curiosity.ai features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Curiosity.ai videos

Curiosity: How to use Spaces

More videos:

  • Tutorial - Curiosity: How to use the command bar
  • Demo - Curiosity: How to install
  • Tutorial - Curiosity: How to connect your calendars

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Curiosity.ai and Zoho Desk)
Search Engine
100 100%
0% 0
Help Desk
0 0%
100% 100
Custom Search
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

Share your experience with using Curiosity.ai and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Curiosity.ai and Zoho Desk

Curiosity.ai Reviews

  1. Good tool and team

    Curiosity is good, and constantly updated

    🏁 Competitors: Slapdash
    👍 Pros:    Very good ui|Fast support|Regular updates|Support vivaldi

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Social recommendations and mentions

Based on our record, Curiosity.ai seems to be a lot more popular than Zoho Desk. While we know about 13 links to Curiosity.ai, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Curiosity.ai mentions (13)

  • Google's Synonym Extraction Methods
    We experimented with it sometime ago for our https://curiosity.ai app, initial training on your data was a bit heavy (at the time, probably fine by today's standards) but nice results if you had enough files. Needs to be done with care as for small datasets as there's not enough info for a model to learn and you end up introducing more noise than anything. - Source: Hacker News / 2 days ago
  • Ask HN: Recommendations for Local LLMs in 2024: Private and Offline?
    > I'm in search of a local LLM that can run completely offline for processing personal documents. Key requirements include privacy (no data leaves my machine) and performance (efficient with large datasets). Any recommendations for open-source / commercial solutions that fit the bill in 2024? Also, what's the current state of local LLMs—are: Are they practical and useful, or still facing significant limitations?... - Source: Hacker News / 29 days ago
  • Show HN: I made an app to use local AI as daily driver
    You can try https://curiosity.ai, supports Windows and macOS. - Source: Hacker News / 2 months ago
  • Fluent Search
    We're working on something similar at https://curiosity.ai - no plugins yet but something we have in our roadmap for next year. - Source: Hacker News / 6 months ago
  • Launch HN: Needl (YC S22) – Simple search across all your apps
    Welcome to the space - I'm one of the founders from https://curiosity.ai! - Source: Hacker News / over 1 year ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing Curiosity.ai and Zoho Desk, you can also consider the following products

Amazon Kendra - Amazon Kendra is a highly accurate and easy to use enterprise search service that’s powered by machine learning.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!