CritSnap.app
Feedbucket
Marker.io
UserJot
Usersnap
Userback
Marker.io
Usersnap
BugHerd
Canny.io
Ruttl
Upvoty
Frill
CritSnap is a lightweight feedback widget for websites, built for freelancers and small dev/design teams. Add one snippet and clients or teammates can capture screenshots, annotate them, and submit feedback right on the page โ no installs, no email attachments.
Feedback syncs directly to Jira, GitHub Issues, Trello, or Azure DevOps, so nothing gets lost between a client's comment and your ticket tracker. Email notifications are configurable and off by default.
Free plan: 1 project, 50 feedback items/month, 1 dashboard seat.
Pro ($19/month flat): unlimited projects and feedback, up to 5 team seats, no per-user pricing.
Anyone can submit feedback through the widget for free, on any plan. Seats only apply to people managing feedback in the dashboard.
Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.
Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโs workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.
Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.
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CritSnap.app's answer
CritSnap keeps feedback collection simple: one snippet, annotated screenshots, no per-seat pricing. Most competitors charge per user but CritSnap is $19/month flat for up to 5 team seats, and anyone submitting feedback through the widget is free and unlimited on any plan.
Userback's answer:
Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.
CritSnap.app's answer
If you're a freelancer or small team tired of per-seat pricing eating into margins, CritSnap charges one flat rate no matter how many teammates need dashboard access. Feedback also syncs directly to Jira, GitHub Issues, Trello, or Azure DevOps, no manual copy-pasting between tools.
Userback's answer:
Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.
CritSnap.app's answer
Freelancers and small design/development agencies who need clients and teammates to leave feedback directly on a live website, without per-user billing complexity.
Userback's answer:
Userbackโs primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.
CritSnap.app's answer
Built by me, a solo developer who kept hitting the same wall on client projects. Feedback scattered across email threads, Slack messages, and screenshots with no context. CritSnap fixes that. Capture feedback exactly where it happens, on the page itself.
Userback's answer:
Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.
CritSnap.app's answer
Next.js, Prisma and SQL, deployed on Ubuntu Server. PostHog for product analytics.
Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
Userback is a good tool for design review & feedback. Source: almost 4 years ago
The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago
Feedbucket - Collect website feedback using screenshots and screen recordings, and send them in one click to your favorite project management system through our 2 ways integrations.
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Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
UserJot - UserJot helps you collect and organize user feedback to build features your customers truly want.
BugHerd - BugHerd: The Website Feedback Tool for Agencies
Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.