Software Alternatives, Accelerators & Startups

UserJot VS Userback

Compare UserJot VS Userback and see what are their differences

UserJot logo UserJot

UserJot helps you collect and organize user feedback to build features your customers truly want.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • UserJot UserJot Feedback Dashboard
    UserJot Feedback Dashboard //
    2025-04-10
  • UserJot UserJot Public Customer Feedback Board
    UserJot Public Customer Feedback Board //
    2025-04-10
  • UserJot UserJot Public Product Roadmap Board
    UserJot Public Product Roadmap Board //
    2025-04-10
  • UserJot UserJot Public Product Changelog
    UserJot Public Product Changelog //
    2025-04-10

UserJot is a tool that makes it easy to gather and manage feedback from your users. It pulls all your feedbackโ€”whether from emails, Slack, or support ticketsโ€”into one place so you can stop wasting time searching for it. Users can share their ideas, discuss them, and vote on what matters most to them. This way, you know exactly what to build next without guessing.

The app offers public and private boards, so you can choose who sees the feedback. It also lets guests without accounts share their thoughts. Similar ideas get grouped together automatically, and you can see which requests have the most votes to focus on whatโ€™s popular. As you work on features, UserJot keeps users updated with a public roadmap and notifies them when new things launch through changelogs. This keeps everyone in the loop and builds trust by showing youโ€™re listening.

UserJot is built for founders and teams who want to create products their users care about, without the chaos of scattered feedback. It includes tools like a roadmap and changelog to keep your development clear and connected to what users want.

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

UserJot

$ Details
freemium $29.0 / Monthly
Platforms
-
Release Date
2024 December
Startup details
Country
United States
State
Maryland
Founder(s)
Shayan
Employees
1 - 9

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

UserJot features and specs

  • Feedback Boards
    Collect and organize user feedback in one place with public or private boards.
  • User Voting
    Let users vote on ideas to show what they want most.
  • Guest Posting
    Allow feedback from users without accounts.
  • Smart Groups
    Automatically group similar ideas for easier management.
  • Public Roadmap
    Keep users updated on feature progress with a clear roadmap.
  • Changelogs
    Share updates and notify users when new features launch.
  • Custom Branding
    Add your own logo and style to match your brand
  • Integrations
    Connect with other tools to fit your workflow
  • Advanced Search
    Find feedback quickly with better search tools
  • Single Sign-On
    Log in easily with secure access

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

UserJot videos

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Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to UserJot and Userback)
Customer Feedback
27 27%
73% 73
Feedback
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100
User Feedback Management
100 100%
0% 0

Questions & Answers

As answered by people managing UserJot and Userback.

What makes your product unique?

UserJot's answer

UserJot stands out by offering an all-in-one feedback solution thatโ€™s both powerful and easy to use. It combines feedback collection, feature request voting, public roadmaps, and auto-generated changelogs into a seamless experience. Users can submit feedback without logging in, and the platform automatically groups similar ideas, helping teams prioritize what matters most.

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

UserJot's answer

UserJot provides generous features even on its free plan, including unlimited posts and roadmaps. Its intuitive design encourages higher user engagement, and it offers customizable branding options. Compared to competitors like Canny, UserJot offers a more affordable and user-friendly experience.

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

UserJot's answer

UserJot is designed for SaaS teams, product managers, and startup founders who want to build customer-driven products. Itโ€™s ideal for those seeking a straightforward way to collect and act on user feedback without the complexity of traditional tools.

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

UserJot's answer

UserJot was created to address the chaos of scattered customer feedback across various channels like emails and Slack threads. The goal was to centralize feedback collection and make it actionable, helping teams focus on building features their users truly want.

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Social recommendations and mentions

Based on our record, UserJot should be more popular than Userback. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserJot mentions (7)

  • Building Features Won't Save Your Product (But This Will)
    This is where something like UserJot comes in. It's a feedback board where your users leave feature requests, vote on what matters most to them, and help you see patterns you'd never spot on your own. - Source: dev.to / 9 months ago
  • How I Built My Own User Feedback Platform
    Addressing the user experience issue was a priority. For your customers, UserJot presents a clean, straightforward feedback submission process. Itโ€™s designed for speed and ease, making it painless to share an idea or report an issue. For your internal team, however, there's a separate, uncluttered dashboard. This view is built specifically for feedback management โ€“ helping you prioritize, categorize, link related... - Source: dev.to / over 1 year ago
  • Top 5 Fider.io Alternatives in 2025
    UserJot is a beautifully designed tool for collecting and managing user feedback. It helps teams organize feature requests, bug reports, and ideas all in one place. With UserJot, you can easily see which feedback items matter most to your users through voting and discussion threads. It also features smart AI-tagging, automatic status updates, and integrated roadmaps and changelogs. You can check out more details... - Source: dev.to / over 1 year ago
  • Top 5 Usersnap Alternatives in 2025
    UserJot is a modern, user-friendly tool designed specifically to collect and manage user feedback. It helps teams easily gather feature requests, bug reports, and user ideas in one place. With a clean and intuitive interface, UserJot makes it simple to engage your users, prioritize their suggestions, and keep everyone informed with transparent roadmaps and changelogs. It's ideal for startups, SaaS companies, and... - Source: dev.to / over 1 year ago
  • Top 5 FeedBear Alternatives in 2025
    UserJot is a modern platform designed to help startups and product teams collect, organize, and act on user feedback. With its clean, easy-to-use interface, UserJot makes gathering suggestions, bug reports, and feature requests straightforward. It includes intuitive boards, voting, and built-in roadmaps to keep everyone informed. Thanks to smart tagging and moderation tools, organizing feedback is effortless. You... - Source: dev.to / over 1 year ago
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Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing UserJot and Userback, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Marker.io - Visual feedback and bug reporting tool for websites

Nolt.io - A fast & beautiful way to collect user feedback

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Upvoty - User feedback in 1 simple overview ๐Ÿ”ฅ

BugHerd - BugHerd: The Website Feedback Tool for Agencies