Crisp Chat
Intercom
tawk.to
Tidio
LiveChat
Zendesk
Freshdesk
LiveAgent
ReqView
Jama Connect
Serena Dimensions RM
Micro Focus Atlas
Cradle
Enterprise Tester
Accompa
Tisym
Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:
Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)
Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.
Crisp Chat ReqViewBased on our record, Crisp Chat seems to be a lot more popular than ReqView. While we know about 13 links to Crisp Chat, we've tracked only 1 mention of ReqView. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 7 months ago
Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / 12 months ago
It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
Crisp - For users to reach out to me if thereโs any problem via live chat. - Source: dev.to / over 1 year ago
Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
Disclosure: I'm involved in the product mentioned - https://reqview.com Based on our experience with some heavyweight requirements management tools we tried to develop quite the opposite a simple requirements management tool. - Source: Hacker News / over 4 years ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Jama Connect - The Leader in Requirements Management Solutions
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Serena Dimensions RM - Serena Dimensions RM is a web application to improve the definition and management of requirements across the product lifecycle.
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
Micro Focus Atlas - Micro Focus technology bridges old and new, unifying our customersโ IT investments with emerging technologies to meet increasingly complex business demands.