Crisp Chat
Intercom
tawk.to
Tidio
LiveChat
Zendesk
Freshdesk
LiveAgent
Patchlog
Changelogfy
Barelog
Changefeed
Changelog.gy
Changeloggy
CHANGELOG.md
Changelogs.gallery
Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:
Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)
Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.
Patchlog is a drop-in changelog for web apps. You embed one script tag, with no SDK and no npm install, and get an in-app "what's new" widget plus a hosted changelog page and an RSS feed.
The widget renders inside a Shadow DOM, so it never inherits or leaks the host page's CSS, and it behaves the same in React, Vue, Rails or plain HTML.
Other features: scheduled publishing so you can write updates ahead of time and have them post themselves, per-update view and click analytics, light/dark/auto theming with a custom accent colour on Pro, and 2FA on accounts.
Pricing is flat rather than metered on your traffic: free for 1 project and 25 updates, which shows a small "Powered by Patchlog" badge, or $7/month ($60/year) for unlimited projects and updates, badge removal and advanced analytics. Most tools in this category bill per monthly active user, so the bill grows with your app even though writing release notes does not get harder.
What Patchlog does not do: no user segmentation or targeting, no NPS surveys, no roadmaps or feature voting boards, no email digests, and no public API. If you need those, Beamer or Canny is the better fit.
Crisp Chat PatchlogPatchlog's answer:
A real free plan with no trial expiry, and a widget that embeds in any web app with two lines of JavaScript. No bloated feature set, no enterprise pricing for a tool that should be simple.
Patchlog's answer:
Most changelog tools charge $29-$60/month for features most small teams never use. Patchlog gives you a working in-app widget, a public SEO-friendly changelog page, full Markdown support, and RSS on the free plan. The Pro plan is $5/month. It covers everything 90% of SaaS products actually need.
Patchlog's answer:
Indie founders, solo developers, and small SaaS teams who want to keep users informed about product updates without paying enterprise prices for it.
Patchlog's answer:
Built out of frustration with the existing options. Every changelog tool was either too expensive, too complex, or offered a "free trial" that expired before you could evaluate it properly. Patchlog started as the tool we wished existed: simple to embed, honest free tier, no fluff.
Patchlog's answer:
Laravel, Vue 3, Inertia.js, Tailwind CSS, MySQL.
Patchlog's answer:
Patchlog is early-stage and does not publicly disclose customer names at this time.
Based on our record, Crisp Chat should be more popular than Patchlog. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 7 months ago
Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / 12 months ago
It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
Crisp - For users to reach out to me if thereโs any problem via live chat. - Source: dev.to / over 1 year ago
Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
This is exactly how I built the changelog widget for Patchlog. It is a drop-in "what's new" widget for SaaS products: one script tag, rendered inside a Shadow DOM so it never collides with the host site's CSS, with light, dark, and auto theming that reads the host's CSS variables when you want it to. There is a free tier if you want to see the technique in a shipped product rather than a blog snippet. - Source: dev.to / 24 days ago
I build Patchlog, so the snippet above is my own tool. I'm not going to pretend otherwise. It's early: the free tier is one project and 25 updates, which is genuinely what I run on my own projects. I'm sharing the approach because it's helped me, and if it saves you the afternoon it cost me to think through, great. - Source: dev.to / 25 days ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Changelogfy - Changelogfy is an all-in-one platform to collect, organize and manage customer and teammates feedback, prioritize and build a product roadmap, and announce product updates.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Barelog - Simple way to create a changelog for your product
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
Changefeed - A beautiful changelog for your product in seconds
