Crisp Chat
Intercom
Tidio
tawk.to
LiveChat
Zendesk
Freshdesk
Drift
ConnectLoop
Chatbase
Podium
Claap
Artisan
Agent.ai
AssistLoop.ai
ChatGPT
Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:
Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)
Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.
ConnectLoop is an AI sales agent platform built for inbound revenue teams.
Its agent, Lia, works across website chat, email and voice โ answering visitor questions in real time using your own content, qualifying leads against your criteria, and booking meetings directly into your calendar. 24/7, in 10 languages.
What makes it different
Visitor Intelligence identifies the companies behind anonymous website traffic, so you can see who is researching you before they fill in a form.
Proactive Outreach drafts personalised follow-up emails based on the actual conversation. A human reviews, edits and sends โ or dismisses. Nothing goes out autonomously.
Knowledge Gaps: reports every question the agent could not answer, so you find out exactly what your content fails to explain.
Replaces your stack
Most teams run a live chat tool, a scheduling app, a follow-up sequencer and a support inbox separately โ and lose context every time a customer switches channel. ConnectLoop is one system. Every conversation is tracked from first message to booked call.
Setup
Paste your website URL and ConnectLoop trains an agent on your content in about 60 seconds. Deployment is one line of embed code. No developer required.
Integrations
HubSpot, Salesforce, Zoho, Pipedrive, WhatsApp, Google Calendar, Outlook, Slack, WordPress, Shopify, WooCommerce.
CASA Verified by Google. Verified Meta Business and official Meta Business Partner.
Crisp Chat ConnectLoopNo features have been listed yet.
Based on our record, Crisp Chat seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 8 months ago
Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / about 1 year ago
It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
Crisp - For users to reach out to me if thereโs any problem via live chat. - Source: dev.to / over 1 year ago
Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Chatbase - Build a ChatGPT-like chatbot from your knowledge base.
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Claap - Better than emails, faster than meetings.
