Crisp Chat
Intercom
tawk.to
Tidio
LiveChat
Zendesk
Freshdesk
LiveAgent
AttackForge
dradis
PlexTrac
Faraday IDE
SysReptor
Reconmap
oneVault.tech
PentestReportAI
Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:
Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)
Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.
AttackForge is the #1 Penetration Testing Management & Collaboration Platform for Enterprise. Bringing Security & Business Together On Your Pentesting Program.
AttackForge helps Organizations: - Create Centralized, Standardised & Consistent approach to security testing, ensuring methodologies are defined, understood, agreed and in accordance with expectations. - Risk Reduction by reducing Time-To-Remediate (TTR) by sending vulnerability data to the right people in near real-time. - Improved Collaboration & Knowledge Sharing between Business, Technology & Security teams. This helps build knowledge about vulnerabilities, their impact & effective remediation strategies. - Full Visibility of Security Posture when it comes to security testing, across entire Organization or individual Agencies & Business Groups. - Analytics and Trend Discovery to better understand root cause of issues and where Organization needs to focus resources & effort. - Cost Savings up to 25% of security testing budget by providing on-demand reports & ticketing integration (JIRA, ServiceNow, Azure Dev Ops). Organizations spend ~$2K to $10K paying for reports on every project, and effort handling data to ticketing systems. AttackForge reduces/eliminates this entirely.
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Based on our record, Crisp Chat seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some things just work. Our frontend is still Nuxt with Typescript and Tailwind (RIP). Our backend is still Go with Go-Gin. We still run on Hetzner bare-metal and use Firecracker for virtualization. Terraform still manages our infrastructure. Redis still handles caching. Crisp still powers customer support. AWS SES still sends our transactional emails. - Source: dev.to / 6 months ago
Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / 11 months ago
It seems to be using https://crisp.chat/en/. - Source: Hacker News / about 1 year ago
Crisp - For users to reach out to me if thereโs any problem via live chat. - Source: dev.to / about 1 year ago
Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / over 1 year ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
dradis - Dradis is the open-source reporting and collaboration tool for IT security professionals.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
PlexTrac - PlexTrac is the #1 AI-powered platform for pentest reporting and threat exposure management, helping cybersecurity teams efficiently address the most critical threats and vulnerabilities.
Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
Faraday IDE - Collaborative Penetration Test and Vulnerability Management Platform that increases transparency...