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Churn360 VS Gainsight

Compare Churn360 VS Gainsight and see what are their differences

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Churn360 logo Churn360

Churn360 customer success software helps to monitor your customer account health and data to lower your churn rate and increase revenue.

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • Churn360 Landing page
    Landing page //
    2022-06-14

Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.

  • Gainsight Landing page
    Landing page //
    2023-05-13

Churn360 features and specs

  • 360 Customer View
  • Health score
  • Customer Onboarding
  • Customer Surveys
  • Customer Segments
  • Automate Plays

Gainsight features and specs

  • Comprehensive Customer Success Platform
    Gainsight offers a robust and comprehensive suite of tools designed specifically for customer success, including health scoring, customer journey mapping, and churn prediction.
  • Integration Capabilities
    Gainsight easily integrates with various CRM systems like Salesforce, HubSpot, and Zendesk, allowing for seamless data synchronization and more efficient workflow management.
  • Advanced Analytics
    With advanced analytics and reporting features, Gainsight can provide deep insights into customer behaviors, trends, and potential risk areas, aiding in data-driven decision making.
  • Automation Features
    Gainsight includes automation tools for tasks such as email campaigns, alert setups, and customer journey steps, thereby reducing manual workload and enhancing efficiency.
  • Community and Support
    Gainsight has a strong user community and offers extensive customer support options, including training resources, webinars, and customer events, which can aid in maximizing the platform's utility.

Possible disadvantages of Gainsight

  • Cost
    Gainsight can be expensive, particularly for smaller businesses or startups, sometimes making it less accessible to organizations with limited budgets.
  • Complex Setup
    The initial setup and configuration of Gainsight can be complex and time-consuming, requiring significant effort and expertise to fully implement and customize.
  • Steep Learning Curve
    Due to its extensive features and functionalities, there can be a steep learning curve for new users, which may require comprehensive training and adaptation time.
  • Customization Limitations
    While Gainsight offers a wide range of features, some users have reported limitations in customization, which may restrict the ability to tailor the platform to specific business needs.
  • Performance Issues
    Users have occasionally reported performance issues such as slow loading times and system lags, which can impact overall user efficiency and satisfaction.

Analysis of Gainsight

Overall verdict

  • Gainsight is generally regarded as a strong platform within the customer success and retention domain, particularly favored by larger enterprises due to its robust features and scalability. Users appreciate its data-driven approach and the ability to integrate with other business systems, though some may find its complexity and pricing a consideration.

Why this product is good

  • Gainsight is a popular customer success platform offering tools for customer retention, engagement, and satisfaction. It provides comprehensive features like health scoring, customer journey analytics, and automated communications, which are designed to help businesses maximize customer outcomes and reduce churn.

Recommended for

    Gainsight is recommended for medium to large enterprises that require a powerful and scalable customer success solution. It is best suited for businesses with dedicated customer success teams, especially those in industries like SaaS, technology, and financial services, who are looking to improve their customer engagement and reduce churn.

Churn360 videos

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Data Driven AI Customer Success Software | Churn360

Gainsight videos

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Gainsight Product Overview

Category Popularity

0-100% (relative to Churn360 and Gainsight)

Churn360

Gainsight

Customer Success
19 19%
Customer Success
81% 81
Customer Engagement
100 100%
Customer Engagement
0% 0
CRM
0 0%
CRM
100% 100
Customer Experience Management
24 24%
Customer Experience Management
76% 76

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Churn360 and Gainsight

Churn360 Reviews

We have no reviews of Churn360 yet.
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Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

What are some alternatives?

When comparing Churn360 and Gainsight, you can also consider the following products

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Totango - Totango is a Customer Success Software Platform

Retentionals Success Planner - AI-Powered Success Plan Generator for Customer Success Teams

Planhat - Customer success has changed. Meet the modern Customer Platform!

RetainSense - Transforming Customer Success Management, One Relationship at a Time

ClientSuccess - Reduce churn and increase revenue with the true customer success management platform.

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