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Churnzero VS Churn360

Compare Churnzero VS Churn360 and see what are their differences

Propello
Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Churnzero logo Churnzero

ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Churn360 logo Churn360

Churn360 customer success software helps to monitor your customer account health and data to lower your churn rate and increase revenue.
  • Churnzero Landing page
    Landing page //
    2019-01-29
  • Churn360 Landing page
    Landing page //
    2022-06-14

Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.

Churnzero features and specs

  • Customer Success
    ChurnZero is specifically designed to help Customer Success teams manage and reduce churn by providing insights and tools to understand customer behavior, predict churn, and engage customers effectively.
  • Real-time Data
    The platform offers real-time data analytics, allowing Customer Success teams to make informed decisions quickly and respond proactively to customer needs and trends.
  • Integration
    ChurnZero integrates with a variety of CRM systems and other tools, streamlining workflows and ensuring that customer data is synchronized across platforms.
  • Automation
    Automation features, such as automated touchpoints and customer journeys, help teams save time and ensure timely engagement with customers, enhancing overall efficiency.
  • User-Friendly Interface
    The platform boasts an intuitive and user-friendly interface, making it easier for Customer Success teams to navigate and utilize the tool effectively.

Possible disadvantages of Churnzero

  • Cost
    ChurnZero can be expensive, making it less accessible for smaller businesses or those with limited budgets.
  • Learning Curve
    Though user-friendly, the platform does have a learning curve, especially for teams that are not familiar with customer success management tools.
  • Customization Limitations
    Some users have noted that while ChurnZero is powerful, it can lack the level of customization that very specific use cases might require.
  • Integration Complexity
    While integration capabilities are strong, some users find the initial setup and integration process to be complex and time-consuming.
  • Dependence on Data Quality
    The effectiveness of ChurnZero is highly dependent on the quality and completeness of data; poor data quality can lead to inaccurate insights and predictions.

Churn360 features and specs

  • 360 Customer View
  • Health score
  • Customer Onboarding
  • Customer Surveys
  • Customer Segments
  • Automate Plays

Churnzero videos

+ Add

A Day in the Life of a CSM Using ChurnZero

More videos:

  • Review - Introduction to ChurnZero

Churn360 videos

+ Add

Data Driven AI Customer Success Software | Churn360

Category Popularity

0-100% (relative to Churnzero and Churn360)

Churnzero

Churn360

Customer Success
82 82%
Customer Success
18% 18
CRM
100 100%
CRM
0% 0
Customer Engagement
0 0%
Customer Engagement
100% 100
Customer Experience Management
75 75%
Customer Experience Management
25% 25

User comments

Share your experience with using Churnzero and Churn360. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Churnzero seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Churnzero mentions (1)

  • CRM for Small IT Business
    I noticed that Zoho, just like many other CRM solutions tend to focus on sales alone, and doesn't fit a subscription model very well. So once you have a bunch of deals in the pipeline, you'll want to close them as 'won'; However, if you have customers on subscriptions with expiration dates, renewals, etc. One way to manage that is to pair zoho or hubspot with an application that supports existing customers,... Source: over 3 years ago

Churn360 mentions (0)

We have not tracked any mentions of Churn360 yet. Tracking of Churn360 recommendations started around Jun 2022.

What are some alternatives?

When comparing Churnzero and Churn360, you can also consider the following products

Gainsight - Customer Success for the New Enterprise

Totango - Totango is a Customer Success Software Platform

Planhat - Customer success has changed. Meet the modern Customer Platform!

Retentionals Success Planner - AI-Powered Success Plan Generator for Customer Success Teams

ClientSuccess - Reduce churn and increase revenue with the true customer success management platform.

RetainSense - Transforming Customer Success Management, One Relationship at a Time

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