Software Alternatives, Accelerators & Startups

ChatHelp.ai VS Zendesk

Compare ChatHelp.ai VS Zendesk and see what are their differences

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ChatHelp.ai logo ChatHelp.ai

AI-powered Business, Work & Study Assistant. Chat with Private AI Knowledge Base - Increase daily work efficiency, by having an AI assistant, who knows everything about your business & competitors, your work or studies...

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • ChatHelp.ai Landing page
    Landing page //
    2023-11-07

👉 Chat with Private AI Knowledge Base - Increase daily work efficiency, by having an AI assistant, who knows everything about your business & competitors, your work or studies...

👉 Save time & money on customer support. Drive more sales, by letting AI interact with potential customers 24/7, via Website Chat Widget. Train AI with your Website data & other documentation!

🔜 Understand your customers better with AI-powered Feedback, Voting, and Survey Widgets!

🔜 Chat with the latest OpenAI models, and get answers to any question with up-to-date information. Our Chatbot is trained with 10000+ best business, work, study, etc. prompts.

We are working constantly on improving our Software capabilities. Here are some of the applications that ChatHelp supports: ✔️ Supported file formats: pdf, doc, docx, ppt, pptx, xls, xlsx, csv, json, epub, mp3, jpg, jpeg, png ✔️ WordPress Plugin ✔️ Youtube Transcripts ✔️ Analyze Yelp Reviews 🔜 Zapier Connection 🔜 Shopify Plugin 🔜 Notion, ZenDesk, Hubspot, Trello, Monday.com, Slack, Gmail & Google Documents support.

✔️+40 Languages Ability to understand and answer queries related to your documents in different languages. Provide customer support to international website visitors, without a need for a large support team.

✔️Create an AI-powered Website Chat Widget. Easy Integration & Customization. Create a custom-trained AI support chatbot using your own website content, support documents, product or service descriptions & user guidelines, PDFs, etc.

Take over AI-driven Chat No need to fully rely on AI, you can take over Live conversation at any time. Automatically collect leads, by having custom lead capture messages within a Chat Widget!

Provide quick & personalized responses That answers your visitor's exact questions, where the ‘search box’ would fail.

Faster response times, and 24/7 customer support! To simple & complex customer inquiries - reduce costs & workload on Live customer support agents.

  • Zendesk Landing page
    Landing page //
    2024-05-06

ChatHelp.ai

$ Details
freemium $29.0 / Monthly (''50MB Storage'', ''3 Projects'', ''7-day Chat History'')
Platforms
Web Firefox Google Chrome Edge MacOS Linux Windows Chrome OS Opera
Release Date
2023 November

ChatHelp.ai features and specs

  • Supported file formats: pdf, doc, docx, ppt, pptx, xls, xlsx, csv, json, epub, mp3, jpg, jpeg, png
  • Chat History: Yes
  • Chat 'Human Hand-off': Yes
  • Use Your Own OpenAI API Key: Yes
  • Hosted Chat Widget Link: Yes
  • Cloud Storage: 5-200MB
  • Audio & Image file processing: Yes
  • WordPress Plugin: Yes
  • Youtube Transcripts: Yes
  • Analyze Yelp Reviews: Yes

Zendesk features and specs

No features have been listed yet.

ChatHelp.ai videos

No ChatHelp.ai videos yet. You could help us improve this page by suggesting one.

+ Add video

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ChatHelp.ai and Zendesk)
AI Assistant
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing ChatHelp.ai and Zendesk.

What makes your product unique?

ChatHelp.ai's answer

AI-powered website chat is a fairly new emerging technology, that has been around just from early 2023. Yes, there are competing solutions, but all of them place a lot of limitations in their subscription plans. We are giving a full access to our Platform - and offer flexible upgrade options based on Storage usage only.

Why should a person choose your product over its competitors?

ChatHelp.ai's answer

We are working constantly on improving our Software capabilities, and we are looking to become an AIO platform for small & medium businesses for all their AI-related daily tasks. Our development roadmap includes updates that exactly match this goal, and we are open to all feedback, and looking to improve according to our customer needs.

How would you describe your primary audience?

ChatHelp.ai's answer

Small & medium businesses that are looking to improve their employee daily work & business processes by utilizing the maximum potential of the latest AI technologies. As well as businesses that are looking to provide AI Chatbots for their website visitors. And everyday users - students who are looking to improve their studies with the help of AI.

What's the story behind your product?

ChatHelp.ai's answer

Bootstrapped MVP product, having a deep understanding & interest in AI technologies, helped a lot in this project development. Right now, looking to expand software capabilities by testing the newest OpenAI model integrations, as well as other LLMs, like Llama2 & Claude.

Which are the primary technologies used for building your product?

ChatHelp.ai's answer

OpenAI API, NodeJS, LlamaIndex, LangChain, Llama2, Claude.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ChatHelp.ai and Zendesk

ChatHelp.ai Reviews

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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ChatHelp.ai mentions (0)

We have not tracked any mentions of ChatHelp.ai yet. Tracking of ChatHelp.ai recommendations started around Nov 2023.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing ChatHelp.ai and Zendesk, you can also consider the following products

SiteSpeakAI - Automate your customer support with ChatGPT.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

My AskAI - Save your customers, users and followers hours searching and reading, with instant answers, on all your content. Add your documents, website or content and create your own ChatGPT, in <2 mins.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!