ChatHelp.ai VS Freshdesk
Compare ChatHelp.ai VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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ChatHelp.ai
SiteSpeakAI
Chatbase
My AskAI
Intercom
Resolve247.ai
Chatfuel
Botpress
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
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👉 Chat with Private AI Knowledge Base - Increase daily work efficiency, by having an AI assistant, who knows everything about your business & competitors, your work or studies...
👉 Save time & money on customer support. Drive more sales, by letting AI interact with potential customers 24/7, via Website Chat Widget. Train AI with your Website data & other documentation!
🔜 Understand your customers better with AI-powered Feedback, Voting, and Survey Widgets!
🔜 Chat with the latest OpenAI models, and get answers to any question with up-to-date information. Our Chatbot is trained with 10000+ best business, work, study, etc. prompts.
We are working constantly on improving our Software capabilities. Here are some of the applications that ChatHelp supports: ✔️ Supported file formats: pdf, doc, docx, ppt, pptx, xls, xlsx, csv, json, epub, mp3, jpg, jpeg, png ✔️ WordPress Plugin ✔️ Youtube Transcripts ✔️ Analyze Yelp Reviews 🔜 Zapier Connection 🔜 Shopify Plugin 🔜 Notion, ZenDesk, Hubspot, Trello, Monday.com, Slack, Gmail & Google Documents support.
✔️+40 Languages Ability to understand and answer queries related to your documents in different languages. Provide customer support to international website visitors, without a need for a large support team.
✔️Create an AI-powered Website Chat Widget. Easy Integration & Customization. Create a custom-trained AI support chatbot using your own website content, support documents, product or service descriptions & user guidelines, PDFs, etc.
Take over AI-driven Chat No need to fully rely on AI, you can take over Live conversation at any time. Automatically collect leads, by having custom lead capture messages within a Chat Widget!
Provide quick & personalized responses That answers your visitor's exact questions, where the ‘search box’ would fail.
Faster response times, and 24/7 customer support! To simple & complex customer inquiries - reduce costs & workload on Live customer support agents.
ChatHelp.ai FreshdeskNo features have been listed yet.
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ChatHelp.ai's answer
AI-powered website chat is a fairly new emerging technology, that has been around just from early 2023. Yes, there are competing solutions, but all of them place a lot of limitations in their subscription plans. We are giving a full access to our Platform - and offer flexible upgrade options based on Storage usage only.
ChatHelp.ai's answer
We are working constantly on improving our Software capabilities, and we are looking to become an AIO platform for small & medium businesses for all their AI-related daily tasks. Our development roadmap includes updates that exactly match this goal, and we are open to all feedback, and looking to improve according to our customer needs.
ChatHelp.ai's answer
Small & medium businesses that are looking to improve their employee daily work & business processes by utilizing the maximum potential of the latest AI technologies. As well as businesses that are looking to provide AI Chatbots for their website visitors. And everyday users - students who are looking to improve their studies with the help of AI.
ChatHelp.ai's answer
Bootstrapped MVP product, having a deep understanding & interest in AI technologies, helped a lot in this project development. Right now, looking to expand software capabilities by testing the newest OpenAI model integrations, as well as other LLMs, like Llama2 & Claude.
ChatHelp.ai's answer
OpenAI API, NodeJS, LlamaIndex, LangChain, Llama2, Claude.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
SiteSpeakAI - Automate your customer support with ChatGPT.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Chatbase - Build a ChatGPT-like chatbot from your knowledge base.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
My AskAI - Save your customers, users and followers hours searching and reading, with instant answers, on all your content. Add your documents, website or content and create your own ChatGPT, in <2 mins.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!