Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Box should be more popular than Freshdesk. It has been mentiond 92 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I've used box.com with pretty good results, but expect to pay through the nose for the privilege. Source: 6 months ago
So I have all my mountain goats stuff on my Spotify local files, I found a random comment here from like 4 years ago with this guys box.com storage collection of all of his mountain goats songs, recently the link stopped working :( if anyone has it (i know its a pretty niche ask) I would love to have it back. Source: 11 months ago
Alright. Mind if I check with you a couple weeks from now to see how this turns out for you? I've never heard of box.com. I'm checking out their website now. Source: 11 months ago
You would be surprised how stupid Label employees can be, they even give stuff that is "confidential" to unpaid interns to post on their internal pages like box.com or their disco.ac pages. I've seen so many demos, instrumentals and albums posted somewhere public because they got someone to do a half assed job at it. Source: 11 months ago
I often use dropbox, box.com or google drive for files/folders I want the share between my Ubuntu laptop and server, I also do the same with a local server drive - the cloud services are handy if I'm not at home and need to access something. Source: 11 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Dropbox - Online Sync and File Sharing
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Google Drive - Access and sync your files anywhere
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Mega - Secure File Storage and collaboration
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.